Job Title: IT Service Transition ManagerLocation: Edinburgh/Glasgow (Hybrid)
Rate: £500 per day (via Umbrella Company)
Role OverviewWe’re seeking an experienced IT Service Transition Manager to support the introduction of new and changed services into BAU within a regulated financial services environment. You’ll work across multi-disciplinary teams to ensure operational readiness, governance alignment, and seamless service handover.
Key ResponsibilitiesService Transition Delivery
*Lead end-to-end service transition activities aligned to ITIL best practices.
*Develop Transition Plans, Readiness Checklists, and Post-Implementation Reviews.
*Ensure operational teams are trained, informed, and prepared to support new services.
*Coordinate Service Acceptance into BAU with defined criteria and sign-off.
Stakeholder & Project Engagement
*Act as primary interface across Projects, Architecture, Engineering, Security, and IT Operations.
*Provide expert guidance on readiness, support models, and transitional risks.
*Participate in governance forums, steering groups, and change boards.
Process Governance & Compliance
*Ensure adherence to organisational, regulatory, and ITSM governance standards.
*Drive continuous improvement of transition frameworks and processes.
*Identify risks, issues, and dependencies, ensuring effective mitigation.
ServiceNow & Documentation
*Use ServiceNow to manage Transition artefacts, Change records, CMDB updates, SLAs, and documentation.
*Ensure support models, knowledge articles, runbooks, SLAs/OLAs, and CMDB data are complete before go-live.
Skills & ExperienceEssential
*Proven experience as an IT Service Transition Manager or similar ITIL-aligned role.
*Strong knowledge of ITIL v4 (Service Transition/Service Design).
*Hands-on experience with ServiceNow ITSM modules.
*Background in service introduction within regulated environments (ideally FS).
*Excellent stakeholder engagement and communication skills.
*Strong analytical, planning, and organisational capability.
*Experience working in complex, multi-supplier environments.
Desirable
*ITIL v4 Foundation or higher.
*Experience in Agile or DevOps environments.
*Awareness of financial-sector regulatory frameworks (PRA, FCA, DORA).
*Experience contributing to or managing Service Design Packages.
Personal Attributes*Proactive, structured, and detail-focused.
*Strong communicator with a collaborative mindset.
*Able to balance governance with delivery pragmatism.
*Team-oriented, improvement-driven, and committed to service excellence.


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