Technical Alignment Engineer - Frome | £28k-£34k | Full-time (Office & Site)


Join an award-winning MSP as a hands-on, client-facing Technical Alignment Engineer.
You’ll carry out quarterly audits, onboard new sites to standard, and deliver remedial improvements to strengthen security, resilience, and best-practice alignment, working closely with a Virtual IT Director.


The role is office + client site-based, with occasional WFH (manager discretion).
Driving licence required and regular travel across the South West.


Key responsibilities
*Build trusted relationships with stakeholders on-site and from the office
*Carry out quarterly health-checks/audits of networks and infrastructure (remote & on-site)
*Deliver remedial fixes and manage follow-up actions after audits
*Onboard new sites and align them to agreed MSP standards
*Keep documentation accurate and current (networks, systems, applications, infrastructure)
*Provide a great support experience for users at all levels of IT confidence
*Support Cyber Essentials assessments and renewals/recertifications


Skills & experience
Essential
*Full UK driving licence
*3+ years’ IT experience (MSP experience highly desirable)
*Broad knowledge of desktop support, network infrastructure, and Microsoft 365


Desirable (training available)
*Windows Server & Desktop
*Microsoft 365 and Azure administration
*Troubleshooting: Windows, macOS, iOS, Android
*Cyber Essentials framework experience


Benefits
*Salary £28k-£34k dependant on experience
*Up to 28 days holiday + bank holidays
*Pension, healthcare, private medical & dental insurance
*Sick pay, gym membership, cycle to work scheme
*Free parking, free workwear, casual dress
*Company events, employee discounts, discounted/free food
*Ongoing training and career development