Housing Services Performance Officer - Newham Dockside, Newham | Hybrid (2 days office / 3 days WFH)
Initial 3-month contract
Full-time, 36 hours per week (Mon-Fri)
£300-£350 per day (Umbrella)
Are you a detail-driven performance professional with a passion for improving housing services?
Do you thrive in analytical, data-led environments and enjoy contributing to service improvement?
Newham Council is seeking a Housing Services Performance Officer to join their team on an initial 3-month contract, supporting key projects across performance reporting, risk management, sector analysis, and service improvement.
This is a fantastic opportunity to make a meaningful impact in one of London’s most dynamic boroughs.
Role ResponsibilitiesAs a Housing Performance Officer, you will:
*Maintain up-to-date knowledge of housing legislation, government guidance, and sector best practice to inform reporting and analysis.
*Develop and maintain a comprehensive Housing KPIs glossary, working closely with IT teams to ensure KPIs are accurately reported.
*Produce high-quality commentary and analysis for directorate performance reports and regulatory submissions.
*Support the development of the Housing Service Plan and maintain the Housing Risk Register through research, policy review, and monitoring sector developments.
*Assist in procuring and overseeing tenant and leaseholder perception surveys and support ongoing contract management.
*Collaborate with colleagues to design and implement service improvements, particularly those relating to information systems and productivity tools.
*Support service and case reviews across Housing Services to drive service excellence.
Skills & Abilities Required*Strong numeracy skills (percentages, averages, ratios).
*Confident user of Word, Excel, Outlook, databases, and IT tools.
*Able to collate data from diverse sources and present it clearly.
*Skilled in documenting process flows and developing supporting procedures.
*Excellent workload management and ability to meet deadlines.
*Ability to produce professional reports, briefings, and presentations.
*Good understanding of project management principles.
*Able to analyse service costs, performance data, and operational processes.
*Experience planning work for a team or service.
Experience Needed

*Proven experience writing reports on service performance within a local authority or social housing environment.
**Experience of writing reports on service performance and/or issues in a local authority and/or social housing setting

*Background in policy or strategy development within housing or a related field.
*Experience running workshops with staff and/or service users.
*Experience working with IT teams to enhance processes or systems.
*Experience managing projects or contributing to project delivery.






















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