Employee Benefits Administrator
Location: London
Salary: £40,000-£45,000
We are a growing, values-led employee benefits and financial services firm working closely with corporate clients to design, implement and administer high-quality workplace benefit solutions. Due to continued growth, we are seeking an experienced Employee Benefits Administrator to support advisers and a portfolio of corporate clients.
The Role
Working alongside advisers, you will play a key role in overseeing and managing corporate employee benefit arrangements. This is a varied, hands-on position involving the day-to-day administration of pension and non-pension schemes, supporting HR teams and responding to employee queries.
The role focuses on the ongoing servicing of workplace benefit arrangements, including renewals, membership changes and provider liaison, ensuring a consistently high level of client service.
Key Responsibilities
*Act as a primary point of contact for corporate client and employee queries
*Administer joiners and leavers across pension and insurance schemes
*Request and manage new business and renewal quotations from providers
*Process new business accurately through the back-office system
*Manage claims, on-risk matters and pension scheme administration
*Coordinate annual renewals for insurance schemes and health cash plans
*Gather and summarise scheme information from providers
*Support advisers with renewal presentations and recommendation reports
*Review and issue policy documents, accounts and client invoices
*Build strong working relationships with HR teams and insurance/pension providers
About You
You will be an organised and detail-focused administrator with proven experience in employee benefits, who enjoys working in a client-facing role and takes pride in delivering a high standard of service.
Key skills and attributes include:
*Excellent attention to detail and record-keeping skills
*Strong verbal and written communication
*Ability to multitask and work effectively under pressure
*Proactive, with a natural sense of initiative
*High integrity and discretion when handling confidential information
*Strong IT skills, including MS Word, Excel and Outlook
*Confidence building internal and external relationships
Experience & Qualifications
*Proven experience in an employee benefits administration role
*Good knowledge of insurance products and the wider benefits market
*Experience using CRM/back-office systems (Intelligent Office desirable)
*Professional qualifications such as CII RO or GR1 are advantageous
What’s on Offer
*Hybrid working between home and London offices
*Supportive, collaborative working environment
*Opportunity to develop within a growing employee benefits team
*Long-term career progression for the right individual