A collaborative and tenant focused Housing provider in London is looking to take on a Rent Recovery Officer in their welcoming team environment. They believe in affordable, good quality houses and are committed to making a difference to their customers and communities in the local area.
They are looking to bring someone in for a minimum of 6 months with the high likelihood it is extended further. The candidate will manage their patch of properties and are responsible for maximising rental income whilst providing great customer support.


Responsibilities:
*Lead on rent accounts and be the point of contact for tenants for queries
*Maximise income recovery through intervention
*Follow landlord approved escalation processes and procedures
*Hit personal and team KPI’s and help with the take-up of Universal Credit


Requirements:
*Knowledge of income management and relevant housing legislation
*Understanding of welfare benefits and use of financial records and IT systems
*Strong customer service and working well in a team environment
*Ability to communicate effectively with both internal and external stakeholders


If you are looking for your next role and are experienced in Rental Income Recovery, please apply ASAP.