AJ Chambers is partnered with an international law firm recruiting for a Legal PA in their Cheltenham office.
This is an excellent opportunity for an experienced Personal Assistant or Client Services professional to join a collaborative team within a highly regarded organisation.
Key Responsibilities
Project Coordination
*Distribute and co-ordinate support for client projects.
*Set up processes for client matters in liaison with Partners, Fee Earners, and client contacts.
*Support with the preparation of pitches, presentations, events, and other business development initiatives.
*Identify and implement process improvements to enhance client service delivery.
Client Relationship Management
*Ensure client-related correspondence is directed appropriately.
*Actively support relationship management and client care.
*Maintain accurate client data within the CRM system (currently InterAction).
*Communicate with external clients independently or on behalf of Partners and Fee Earners.
*Arrange client meetings and manage responses to client queries.
*Ensure client terms of business are in place and follow up as necessary.
Communication
*Manage internal and external queries by phone and email.
*Liaise with Business Resource teams on behalf of Partners and Fee Earners.
*Work closely with the Client Service Lead to arrange cover during absences.
Financial Support
*Assist with timely and accurate time recording.
*Liaise with Finance teams on invoicing, billing, expenses, and accounts.
*Process invoices and expenses through online systems (currently Chrome).
*Support billing and credit control processes.
*Generate financial and time reports as required.
Administrative Support
*Oversee distribution of work and monitor task progress within the Client Services team.
*Manage diaries, meeting arrangements, and travel bookings for Partners and Fee Earners.
*Coordinate room bookings, technology, and catering for meetings.
*Supervise administrative tasks including filing, record keeping, photocopying, and scanning.
*Open, close, and maintain client files.
*Ensure effective systems are in place to track and complete short- and long-term tasks.
Experience Required
*Previous experience as a PA, EA, or Client Services Assistant within a professional services or legal environment.
*Strong organisational skills with the ability to manage multiple priorities.
*Excellent communication skills, both written and verbal.
*Confident using CRM systems and business software (experience with InterAction, Outlook, and 3E desirable).
*A proactive, adaptable, and client-focused approach.
For more information, please apply directly or contact Jess at AJ Chambers.