The Customer Service Advisor role within the not-for-profit industry involves assisting with customer queries and ensuring a high standard of service delivery. This temporary position offers an opportunity to contribute to a meaningful cause while honing your customer service skills.
Client Details
This is a not-for-profit organisation that focuses on creating a positive impact in its field. It is a medium-sized organisation known for its commitment to excellence and providing quality service to its stakeholders.
Description
*Respond to customer enquiries via phone, email, and other communication channels promptly and professionally.
*Provide accurate information and solutions to customer concerns in line with company policies.
*Maintain and update customer records in the internal database.
*Collaborate with internal teams to resolve customer issues effectively.
*Identify opportunities to improve customer satisfaction and report feedback to the relevant team.
*Handle complaints in a calm, empathetic, and solution-focused manner.
*Ensure compliance with data protection and confidentiality regulations during all interactions.
*Support the wider team with administrative duties as required.
Profile
A successful Customer Service Advisor should have:
*Strong communication skills, both verbal and written.
*Proven ability to handle customer queries with professionalism and efficiency.
*Familiarity with using customer relationship management (CRM) software.
*An organised approach to managing tasks and prioritising workloads.
*A customer-focused attitude with a commitment to delivering high-quality service.
Job Offer
*Competitive hourly rate.
*Long term temp role.
*Weekly pay.
*A supportive and collaborative working environment.