Description

The Supervisor Plus role is new to Butlin’s and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions.

All Supervisor Plus Accountabilities *Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based.
*Ensuring team are being coached to deliver key targets linked to the department – e.g. retail upselling
*Responsibility for CAFF audits in accommodation
*Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc.
*Driving add on sales and promotions where appropriate
*Ensuring all stock/ proposition is available for guests.
*Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines.
*Ensuring any guest feedback is captured.
*Monitors NPS and takes action where possible on guest feedback.
*Coach and develop the team to ensure departmental plans are met.
*Be a champion of the Butlin’s Values and Leadership Behaviours.
*Ensure we always have a focus on RPRPRT in the way we rota team.
*Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively.
*Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams.
*Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP’s, performance management, required training, and any formal HR process.
*Be the front facing, operational delivery responsible person – turning audits and observations into action.
Role Details: Supervisor Plus – Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion *Lead by example in maintaining the highest standards of food safety and hygiene.
*Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines.
*Support regular compliance audits and immediately address any issues or risks.
*Promote a culture where food safety is everyone’s responsibility.
2. Creating a Warm, Welcoming Dining Experience *Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin’s brand.
*Maintain an environment where families feel comfortable, relaxed, and well looked after.
*Step in to support guest queries and resolve issues promptly with empathy and professionalism.
*Role-model exceptional service standards to the team at all times.
3. Bay Replenishment & Food Quality *Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items.
*Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations.
*Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages.
*Ensure the buffet always looks abundant, clean, and appealing to guests.
4. Coaching & Developing the Team *Provide on-shift coaching to help team members build confidence and capability.
*Offer feedback that is constructive, timely, and focused on both performance and behaviour.
*Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices.
*Build a positive team culture where everyone feels valued, supported, and encouraged to grow.
Supervisor Plus – Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team *Support team members in delivering exceptional guest experience across all Bars & Shops locations.
*Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards.
*Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge.
*Create a motivating, supportive environment where team members feel confident to engage guests and drive results.
2. Driving Sales & Spend Per Head *Actively drive revenue by supporting the team to maximise Spend Per Head through: B-Serve: Encouraging efficient ordering and guest con