Technical support - 2nd line - Temporary
Location :Eastleigh / Southampton (Hybrid)
Hours:
*Rotating shift pattern: 4 days on / 4 days off
*Coverage Monday to Sunday, 06:00 - 23:00
*Current shifts:
*7:00am - 7:00pm
*8:00am - 8:00pm
*9:00am - 9:00pm
Duration: This is an ongoing position
Salary:£27000- pro rata

Dynamite Recruitment is supporting , a global leader in technology solutions, is looking for a Customer Support Analyst / 2nd Line technical support to join their team on a temporary basis.

This is an immediate start opportunity for someone with strong technical support skills @ 2nd line who thrives in a fast-paced, customer-focused environment.

You will provide second-line support for the client’s POS software, managing cases from initial contact through resolution, troubleshooting issues, and delivering a world-class customer experience.

Key Responsibilities
*Respond to customer queries via calls, emails, and web portal
*Investigate and resolve technical issues, escalating when necessary
*Log and manage cases from start to finish, maintaining clear documentation
*Contribute to knowledge base updates and team knowledge sharing
*Collaborate with internal and global support teams
*Participate in continuous improvement initiatives
Required Skills & Experience
*18 months -2+ years’ experience in technical helpdesk/support
*Strong customer service and communication skills
*Experience with Windows operating systems and basic networking
*Analytical and problem-solving abilities
*Ability to work effectively in a high-paced team environment
Desirable
*Experience with SQL / database management
*Knowledge of payment systems or retail operations
*Additional language skills (Spanish or French)
Apply Today If you are available immediately and want to join a dynamic technical support team, send your CV to Dynamite Recruitment