Operations & Onboarding Manager
other jobs Axon Resourcing Limited
Added before 4 Days
- England,North West,Greater Manchester
- Full Time, Permanent
- £45,000 - £50,000 per annum
Job Description:
Operations & Onboarding Manager- Greater Manchester- Office Based
***Exclusive to Axon Moore***
My client, a market leader in their sector are seeking an experienced Operations & Onboarding Manager to join a very dynamic and busy team to drive the smooth running of business operations while ensuring seamless onboarding experiences for all new clients.
This is a hands-on leadership role where you will shape operational strategies, optimise processes, and deliver outstanding service across all touchpoints.
Key Responsibilities: Operations
*Lead and manage day-to-day operations (no staff management required at this stage)
*Develop and implement operational strategies that drive efficiency, compliance, and business success.
*Design and refine processes to meet company objectives and ensure quality excellence.
*Monitor and report on KPIs, operational performance, and system improvements.
*Manage internal and external stakeholder relationships, integrating their needs into operational planning.
*Use data and analytics to make informed decisions and enhance operational effectiveness.
*Collaborate with cross-functional teams such as sales, finance, and marketing to ensure seamless business operations.
*Ensure consistent, high-quality service delivery to customers at every stage.
*Allocate resources effectively, including budget management and workforce planning.
*Stay up-to-date on industry best practices, regulations, and trends to maintain compliance and operational excellence.
Key Responsibilities – Onboarding
*Oversee the end-to-end onboarding of new clients and additional services for existing clients.
*Set clear milestones and deliverables to ensure smooth onboarding experiences.
*Collect, audit, and verify accurate data for integration with business systems.
*Work closely with internal teams and technical partners to implement new systems or services.
*Manage welcome communications and ensure clients understand service levels.
*Oversee the handover from onboarding to operations and monitor early processes for smooth transitions.
*Build strong relationships with clients through clear communication and proactive support.
Qualifications & Skills
*Strong background in Business Administration or a related field.
*Minimum of 5 years’ experience in operations/business management, preferably with exposure to service delivery or client-focused industries.
*Excellent communication and interpersonal skills for internal and external stakeholder engagement.
*Strong analytical skills with experience using data to drive decisions.
*Solid experience in operational management, project management, and system/database oversight.
*Exceptional organisational skills with the ability to manage multiple priorities simultaneously.
*Strategic thinking with strong problem-solving capabilities.
*Passionate about delivering excellent customer service and driving continuous improvement.
*Demonstrated experience in improving processes, achieving cost efficiencies, and enhancing operational performance.
Experience
*Operational/business/project management, financial oversight, budgeting, and resource allocation.
Salary
*Competitive circa £50k per annum plus annual bonus, dependent on experience and qualifications.
*
My client is committed to creating a supportive and engaging workplace where you can thrive. If you are a strategic, results-driven professional with a passion for operational excellence and client success, this is an exciting opportunity to make a real impact.
Salary & Benefits
*Salary: Circa £50,000 per annum
*Holiday: 25 days plus 8 bank holidays
*Bonus: Annual performance-based bonus
*Working hours: Office-based, Monday to Thursday, 9:00am – 5:30pm and Friday 5pm
This employer is committed to creating a supportive and engaging workplace where you can thrive. If you are a strategic, results-driven professional with a passion for operational excellence and client success, this is an exciting opportunity to make a real impact.
APPLY NOW
Send your up to date CV with salary expectation and notice period to or call me on , speak soon, Victoria :)
***Exclusive to Axon Moore***
My client, a market leader in their sector are seeking an experienced Operations & Onboarding Manager to join a very dynamic and busy team to drive the smooth running of business operations while ensuring seamless onboarding experiences for all new clients.
This is a hands-on leadership role where you will shape operational strategies, optimise processes, and deliver outstanding service across all touchpoints.
Key Responsibilities: Operations
*Lead and manage day-to-day operations (no staff management required at this stage)
*Develop and implement operational strategies that drive efficiency, compliance, and business success.
*Design and refine processes to meet company objectives and ensure quality excellence.
*Monitor and report on KPIs, operational performance, and system improvements.
*Manage internal and external stakeholder relationships, integrating their needs into operational planning.
*Use data and analytics to make informed decisions and enhance operational effectiveness.
*Collaborate with cross-functional teams such as sales, finance, and marketing to ensure seamless business operations.
*Ensure consistent, high-quality service delivery to customers at every stage.
*Allocate resources effectively, including budget management and workforce planning.
*Stay up-to-date on industry best practices, regulations, and trends to maintain compliance and operational excellence.
Key Responsibilities – Onboarding
*Oversee the end-to-end onboarding of new clients and additional services for existing clients.
*Set clear milestones and deliverables to ensure smooth onboarding experiences.
*Collect, audit, and verify accurate data for integration with business systems.
*Work closely with internal teams and technical partners to implement new systems or services.
*Manage welcome communications and ensure clients understand service levels.
*Oversee the handover from onboarding to operations and monitor early processes for smooth transitions.
*Build strong relationships with clients through clear communication and proactive support.
Qualifications & Skills
*Strong background in Business Administration or a related field.
*Minimum of 5 years’ experience in operations/business management, preferably with exposure to service delivery or client-focused industries.
*Excellent communication and interpersonal skills for internal and external stakeholder engagement.
*Strong analytical skills with experience using data to drive decisions.
*Solid experience in operational management, project management, and system/database oversight.
*Exceptional organisational skills with the ability to manage multiple priorities simultaneously.
*Strategic thinking with strong problem-solving capabilities.
*Passionate about delivering excellent customer service and driving continuous improvement.
*Demonstrated experience in improving processes, achieving cost efficiencies, and enhancing operational performance.
Experience
*Operational/business/project management, financial oversight, budgeting, and resource allocation.
Salary
*Competitive circa £50k per annum plus annual bonus, dependent on experience and qualifications.
*
My client is committed to creating a supportive and engaging workplace where you can thrive. If you are a strategic, results-driven professional with a passion for operational excellence and client success, this is an exciting opportunity to make a real impact.
Salary & Benefits
*Salary: Circa £50,000 per annum
*Holiday: 25 days plus 8 bank holidays
*Bonus: Annual performance-based bonus
*Working hours: Office-based, Monday to Thursday, 9:00am – 5:30pm and Friday 5pm
This employer is committed to creating a supportive and engaging workplace where you can thrive. If you are a strategic, results-driven professional with a passion for operational excellence and client success, this is an exciting opportunity to make a real impact.
APPLY NOW
Send your up to date CV with salary expectation and notice period to or call me on , speak soon, Victoria :)
Job number 3547330
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Company Details:
Axon Resourcing Limited
Bringing together ambitious talent and compelling opportunity is our focus and our passion. Over the past twelve years we have enabled numerous candid...