Job Title: IT Technician (Previous experience working within a Managed Service Provider MSP environment is essential.)
Salary: £28,000 to £30,000
Location Cardiff - Hybrid
I’m working with a well-established, employee-focused IT provider that’s growing rapidly and looking to add an experienced IT/Cloud Technician to their busy Helpdesk Team.
You’ll be joining a collaborative environment where knowledge sharing, professional development, and technical growth are genuinely encouraged.


No two days are the same - you’ll be supporting a wide range of clients across various sectors, working with the latest tech, and developing your expertise in a fast-paced, supportive setting.


Key Benefits:
*Hybrid working model
*£28,000 - £30,000 salary (depending on experience)
*Structured career progression and training support
*Profit-related bonus scheme
*Life cover, 24/7 GP access, and wellbeing support
*Company pension and free parking
*Regular team events and a positive, people-first culture


What You’ll Be Doing
*Providing remote and telephone IT support to a diverse client base
*Troubleshooting software and hardware issues efficiently
*Managing and maintaining Microsoft 365 environments
*Installing, configuring, and maintaining PC hardware and peripherals
*Delivering high-quality customer service with clear, professional communication


What We’re Looking For
*Previous experience in a Helpdesk or IT Support role (remote/telephone)
*Solid understanding of Microsoft Desktop and Server Operating Systems
*Experience with Microsoft 365 administration and troubleshooting
*Confident with PC setup, configuration, and fault diagnosis
*Excellent communication skills and a proactive, hands-on attitude


Desirable:
*IT certifications such as CompTIA, MCP, or equivalent (or working towards them)


If you are interested, apply directly or email your CV