Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking Returns Administrator/Receptionist to join their well-established team. This is a diverse, dual-role position, combining front-of-house responsibilities with key administrative support for the returns process. It is ideally suited to a highly organised, professional individual who thrives in a varied role and enjoys both customer interaction and detailed administrative work.

Salary is between £26,000 to £28,000 depending on experience. Hours of work are 9:30am to 5:30pm Monday to Friday. Please note this is an office-based position.

Benefits include 31 days holiday including Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice.

Your duties will include:

Returns Administration:
*Accurately process debit notes and credits using internal systems
*Manage and respond to returns-related queries via a shared inbox
*Investigate discrepancies including pricing, mis-picks, and debit queries
*Liaise with internal departments, external sales teams, and logistics providers to coordinate returns and collections
*Maintain accurate records through scanning and archiving documentation
*Monitor and report on outstanding returns and proactively follow up on open cases
*Support Credit Control in resolving return-related payment queries
*Provide general administrative support to the wider Customer Service team

Reception & Front of House:
*Act as the first point of contact for all visitors and incoming calls
*Operate a busy multi-line switchboard, directing calls efficiently
*Ensure all visitors are welcomed professionally and adhere to site procedures
*Maintain meeting rooms and front-of-house areas to a high standard
*Manage incoming and outgoing post
*Oversee office supplies, including refreshments and essential equipment
*Support general administrative tasks across the business as required

The successful candidate will demonstrate:
*Previous experience within a customer service and/or administrative role (essential)
*Prior reception or front-of-house experience (desirable)
*Proficiency in Microsoft Office, particularly Outlook and Excel
*Experience using ERP systems (e.g. Sage or similar)
*A professional, approachable, and confident manner
*Excellent communication skills, both written and verbal
*Strong organisational skills with the ability to prioritise effectively
*High levels of accuracy and attention to detail
*A proactive, solution-focused approach with the ability to use initiative