Application Support Engineer

We’re working with a growing professional services organisation seeking an Application Support Engineer to join their IT team. This role is central to keeping business-critical systems running smoothly, supporting users, and helping deliver system improvements and upgrades.

You can be based out of Nottingham, Birmingham or Peterborough.

Key responsibilities:
*Provide day-to-day support for core applications including document, practice, and workflow management systems
*Diagnose and resolve issues, escalating where necessary
*Assist with system upgrades, patching, testing, and basic configuration tasks
*Support integrations, data checks, and user training
*Create user guides, documentation, and help resources
*Work closely with vendors and internal teams to resolve technical issues
*Ensure systems comply with security and governance standards
Skills and experience required:
*Previous experience in application or systems support within professional services or a regulated environment
*Knowledge of practice management, document/case management, or time recording systems
*Strong problem-solving and analytical skills
*Excellent communication and stakeholder management
*Methodical approach with good documentation skills
Desirable:
*Exposure to system integrations, testing/QA processes, or reporting/automation tools
*ITIL Foundation or equivalent
*Comfortable in a fast-paced, change-driven environment
Working arrangements:
*Office-based with some hybrid flexibility
*Occasional out-of-hours work may be required for upgrades or maintenance