As part of Chaucer’s ambitious transformation agenda, the Programme Manager will lead the delivery Chaucer’s Future Core Platform. As part of the Transformation Management Office (TMO), aligned to the Claims and Operations Portfolio, this business-critical initiative will modernise our core operational architecture, enhance underwriting and operational efficiency, uplift credit control performance, and enable sustainable, scalable growth.
This role is responsible for shaping and governing an integrated roadmap across operations, technology and data to consider all options for a scalable future solution, provide recommendations and ensure the chosen outcomes are delivered to time, budget, and quality, while engaging senior executives and business sponsors to drive adoption and realisation of measurable business value.
Job Description
Programme Leadership & Delivery
*Lead the end-to-end planning, mobilisation, and execution of the Future Core Platform and programme, ensuring alignment to strategic objectives.
*Maintain an integrated programme plan covering process redesign, solution assessment, technology implementation, data migration, change impacts, and benefits realisation.
*Oversee interdependent workstreams spanning platform replacement, data architecture, process optimisation, and business readiness.
*Manage programme budgets, forecasting, financial controls, and reporting to the Portfolio Steering Committee and Transformation Governance Group.
Stakeholder Engagement & Governance
*Act as the primary point of contact for senior stakeholders including the Group Head of Operations Management, CTO, Head of Data and Analytics, COO, and Operations leadership.
*Establish and run programme governance forums, ensuring clear decision-making, risk management, dependency management and issue escalation.
*Communicate complex programme status and insights in a clear and compelling manner to senior audiences.
Technology & Delivery Oversight
*Partner closely with Technology teams to drive delivery of the new core platform architecture, integrations, and data capabilities.
*Oversee vendor engagement, contract adherence, milestone tracking, and quality assurance of external delivery partners.
*Ensure all technology components are fit for purpose, secure, robust, and aligned with Chaucer’s enterprise architecture.
Business Change & Adoption
*Drive organisation-wide adoption of new processes, controls, and digital tools.
*Work with Operations and Finance to embed efficient policy administration and credit control workflows, reporting, and governance.
*Oversee training, communication, change adoption plans, and operational readiness activities.
Risk, Controls & Compliance
*Identify, evaluate, and manage programme risks, ensuring appropriate mitigations are in place.
*Ensure compliance with internal controls, audit expectations, and regulatory obligations across all programme deliverables.
*Embed a culture of strong discipline across quality assurance, testing, and data integrity.
Benefits Realisation
*Define and track measurable programme benefits including operational efficiency, reduced credit exposure, improved data quality, and enhanced customer and broker experience.
*Ensure that business owners take accountability for sustaining benefits post-implementation.
Skills & Experience Required
*Proven experience leading complex, multi-year transformation programmes within financial services (preferably Insurance, London Market, or specialty lines).
*Strong track record of delivering platform modernisation, core system replacement, or major technology-enabled change.
*Demonstrated success in managing cross-functional stakeholders at Executive level.
*Expertise in business change, process re-engineering, and large-scale adoption planning.
*Excellent communication, influencing, and negotiation skills.
*High financial acumen with experience managing multi-million-pound budgets.
*Experience with policy administration transformation and process optimisation.
*Knowledge of insurance operations, underwriting processes, bordereaux, claims, and delegated authorities.
*Familiarity with agile delivery methods and iterative product-oriented delivery.
*Professional qualifications (e.g., MSP, PMP, PRINCE2, Agile, Lean Six Sigma).
Behaviours & Leadership Attributes
*Strategic thinker with strong delivery discipline.
*Collaborative leader who builds trust and alignment across diverse teams.
*Comfortable challenging established ways of working and driving modernisation.
*Results oriented, with a focus on quality and accountability.
*Empathetic communicator who brings people with them through change.
ABOUT US
Chaucer is a leading insurance group at Lloyd’s, the world’s specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups.
Our headquarters are in London, and we have international offices in Bermuda, Copenhagen, Dubai and Singapore to be closer to our clients across the world. To learn more about us please visit our website.