Duty Manager Active Play
Salary – £27,346
Lead. Inspire. Make Play Happen!
We’re looking for someone special to help us make every visit to Berzerk Active Play unforgettable. If you’re the kind of person who loves leading a team, keeping a busy centre running smoothly, and creating a fun, safe, energetic environment for families, you might be exactly who we’re looking for.
Berzerk Active Play is part of Trilogy Active, a growing organisation with four lively sites nationwide. As Duty Manager, you will play a key role in shaping each day at the centre and supporting a team who take pride in what they do. Applicants must be available to work weekends as a core part of the schedule
Why Join Us?
Take the lead in a vibrant, fast-paced active play centre,
Support, guide and inspire a brilliant team,
Be part of a wider organisation with strong values and big ambitions.
What We Offer
Competitive salary
Pro-rata contracts available for under 40 hours
A fun, friendly and supportive place to work
If you love active play, enjoy being hands-on, and want to make a real difference to the families who visit us, this could be a great next step for you.
Life at Trilogy Active
Our culture is built on teamwork, creativity, positivity and delivering great experiences. Everyone at Trilogy plays their part in making our centres welcoming, safe and enjoyable. We work as:
*One Trilogy Team - Working together, respect, open & honest, positive communication
*Encourage Creativity – Support innovation, try new ideas, adopt change
*Be Constructive – Adopt a positive, can-do anything is possible mindset
*Deliver Excellence – Provide the Customer experience you want to receive
*Promote Wellbeing – Self-care, support others, be active, work/life balance
*Embrace Diversity – Champion Equality, Diversity & Inclusion
What You Will Be Doing
As Duty Manager, you will oversee the daily running of the site and help keep customers and colleagues safe, happy and well looked after. Your responsibilities include:
Overseeing smooth daily operations, and leadership of the team,
Managing the booking system and ensuring excellent customer service,
Maintaining high standards of safety, cleanliness and presentation,
Identifying and arranging maintenance when needed,
Cashing up and ensuring financial security,
Creating and managing staff rotas,
Keeping staff training and performance reviews up to date,
Supporting the Food and Beverage offer and ensuring great service,
Managing stock and placing orders as required,
Ensuring food hygiene and allergen standards are met,
Providing first aid and recording incidents accurately,
Keeping all site checklists complete and up to date,
Continuously improving the customer journey.
Manager may be required to respond to urgent issues outside of normal working hours
If you already hold First Aid at Work and Food Hygiene and Allergen qualifications, great. If not, we will support you to gain them through in-house training.
Staff Benefits including:
Free Trilogy Active membership worth more than £350 per year,
Discounted family and junior memberships,24/7 welfare and counselling support,
Generous annual leave plus a discretionary birthday day off,
The option to buy extra holiday,
Additional leave for excellent attendance,
Cycle-to-Work scheme,
Health cash plan,
Retail, holiday and dining discounts,
Ongoing training and development,
Free parking at all Trilogy sites.
Full details are available on the Trilogy website.
How to Apply
To apply, simply email your CV. Please take the time to ensure you tell us why you believe you would be a great fit for this role, what you can bring to the team and what excites you about joining Trilogy Active.
We review every application carefully and are genuinely interested in understanding who you are, what motivates you and how your experience aligns with the role. This is your opportunity to show us your strengths, your personality and your passion for creating memorable experiences
We are committed to safeguarding children and vulnerable adults and expect all staff to share this commitment. All offers of employment are subject to DBS and reference checks. It is a criminal offence for anyone barred from regulated activity to apply for a role that involves unsupervised work with children or adults at risk.