Customer Service Administrator
other jobs Pertemps Basingstoke
Added before 3 Days
- England,South East,Hampshire
- Full Time, Permanent
- £24,500 - £26,000 per annum
Job Description:
Customer Service Administrator
Pertemps are currently recruiting for a Customer Service Administrator who has a passion for tech to join a leading manufacturing company in Andover.
Responsibilities as a Customer Service Administrator:
*Receive incoming calls from customers placing fault or support calls
*Recording details on service management system
*Provide first line troubleshooting to gather technical information
*Manage call responses, telephone support and scheduling engineers service appointments.
*Schedule preventive maintenance visits in line with customers needs
*Ensure engineers are booked on and off calls
*Raise invoices
*Maintain and update customer records as required
Requirements:
*Strong customer service and administrative experience
*Competent Microsoft user
*Knowledge / interest in technology
*Confident in asking diagnostic questions and providing first line troubleshooting advice
*Ability to work on own initiative
*Excellent verbal and written communication skills
The Customer Service Advisor Role
*Monday – Friday, 8.30am – 5pm or 9am – 5.30pm
*Fully office based
*£24,500 - £26,500 starting salary
*22 days annual leave plus bank holidays
If you are interested in this Customer Service Administrator position, please apply below or contact Jemma at Pertemps
Pertemps are currently recruiting for a Customer Service Administrator who has a passion for tech to join a leading manufacturing company in Andover.
Responsibilities as a Customer Service Administrator:
*Receive incoming calls from customers placing fault or support calls
*Recording details on service management system
*Provide first line troubleshooting to gather technical information
*Manage call responses, telephone support and scheduling engineers service appointments.
*Schedule preventive maintenance visits in line with customers needs
*Ensure engineers are booked on and off calls
*Raise invoices
*Maintain and update customer records as required
Requirements:
*Strong customer service and administrative experience
*Competent Microsoft user
*Knowledge / interest in technology
*Confident in asking diagnostic questions and providing first line troubleshooting advice
*Ability to work on own initiative
*Excellent verbal and written communication skills
The Customer Service Advisor Role
*Monday – Friday, 8.30am – 5pm or 9am – 5.30pm
*Fully office based
*£24,500 - £26,500 starting salary
*22 days annual leave plus bank holidays
If you are interested in this Customer Service Administrator position, please apply below or contact Jemma at Pertemps
Job number 3549996
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Company Details:
Pertemps Basingstoke
"Our journey was started in a small office above a dress shop in Birmingham, by founder Constance Watts.
From humble beginnings, our expertise a...