Customer Success Manager
other jobs Michael Page Business Support Job
Added before 3 Days
- England,Yorkshire and The Humber,West Yorkshire,Leeds
- Full Time, Permanent
- £50,000 - £56,000 per annum
Job Description:
*Customer Success Manager
*Leeds / Bradford (2 days on site)
*£50,000 - £56,000
*Leading technology business
Client Details
Page Group are working in partnership with a rapidly growing technology led business on the appointment of a newly created Customer Success Manager at their W.Yorkshire based Head Office.
The role will have a clear focus on the account management of B2B Customers, identifying opportunities to increase revenue steams through cross & up selling, support with the on-boarding new customers, and providing world class service at all times
Description
*Supporting with the on-boarding of new B2B customers post sales, ensuring customers are all set for contract go live dates
*Develop strong working relationships with new and existing customers, focused on delivery strong commercial outcomes
*Identify opportunities to cross sell & up sell other services, revenue streams and products that are in the best interests of customers
*Undertake account reviews with customers to understand future plans, service level performance and identify opportunities to offer additional support to customers
*Provide a world class service to customers at all times
*Use customer feedback to identify opportunities to improve process and procedures across the business, resulting in better customer outcomes
*Support sales teams during the tender process to best demonstrate how we can onboard, support and serve customers
*Work with key internal stakeholders to deliver better outcomes for customers
Profile
*Experience in a similar Customer Success, Account Management, On-boarding or Client / Customer Relationship Management role
*Strong commercial acumen
*Ability to foster and develop customer relationships
*Experience developing customer accounts
*Highly organised
Job Offer
This is an exciting time to join a fast growing, global technology led business based in the Leeds / Bradford area, in the newly created role of Customer Success Manager Role
Based on site 2 days per week, the role offers real flexibility and strong work life balance
Salary of £50,000 - £56,000 plus extensive benefits
*Leeds / Bradford (2 days on site)
*£50,000 - £56,000
*Leading technology business
Client Details
Page Group are working in partnership with a rapidly growing technology led business on the appointment of a newly created Customer Success Manager at their W.Yorkshire based Head Office.
The role will have a clear focus on the account management of B2B Customers, identifying opportunities to increase revenue steams through cross & up selling, support with the on-boarding new customers, and providing world class service at all times
Description
*Supporting with the on-boarding of new B2B customers post sales, ensuring customers are all set for contract go live dates
*Develop strong working relationships with new and existing customers, focused on delivery strong commercial outcomes
*Identify opportunities to cross sell & up sell other services, revenue streams and products that are in the best interests of customers
*Undertake account reviews with customers to understand future plans, service level performance and identify opportunities to offer additional support to customers
*Provide a world class service to customers at all times
*Use customer feedback to identify opportunities to improve process and procedures across the business, resulting in better customer outcomes
*Support sales teams during the tender process to best demonstrate how we can onboard, support and serve customers
*Work with key internal stakeholders to deliver better outcomes for customers
Profile
*Experience in a similar Customer Success, Account Management, On-boarding or Client / Customer Relationship Management role
*Strong commercial acumen
*Ability to foster and develop customer relationships
*Experience developing customer accounts
*Highly organised
Job Offer
This is an exciting time to join a fast growing, global technology led business based in the Leeds / Bradford area, in the newly created role of Customer Success Manager Role
Based on site 2 days per week, the role offers real flexibility and strong work life balance
Salary of £50,000 - £56,000 plus extensive benefits
Job number 3550503
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