Company description:
SGB
Job description:




Job role - National Support Manager
Location: Milton Keynes /Hybrid
Working Hours: Monday – Friday
Salary: From £58,000 plus an excellent benefits package, including:


*Hybrid working
*Eligibility to annual bonus scheme
*Company can and access to a fantastic loan car scheme
*25 days annual leave plus bank holidays
*Competitive pension
*4x basic salary life assurance


Why the Services department at Scania?


Quote from Damian Adams – Customer Support manager


"At Scania, the strength of our services department comes from one simple truth: teamwork powers everything we do. Across every function, our people unite as one team with a shared purpose — to deliver the premium service our customers rely on every day.
In Services, you don’t just contribute to the customer experience — you see the real impact of your work, shaping meaningful outcomes for customers, colleagues, and the future of our industry".




In this role you will:


*Develop and nurture positive customer relationships through effective communication and exceptional service, understanding our customers’ requirements.
*Utilise your technical understanding of the HGV industry, to support our customers with their product and service queries.
*Delight in delivering an exceptional service, managing customer accounts, managing expectations, and liaising with internal and external stakeholders at all levels.
*Understand problems and identify solutions, specifically how Scania can contribute to the optimisation of customers’ profitability.
*Provide an interface between Scania, our Dealer Network, and a nominated portfolio of National Fleet customers.


About you:




Highly Customer focused, with a genuine passion for supporting internal and external stakeholders to achieve their goals. Acts as a trusted ’go-to’ contact through clear communication and confident guidance, while building strong, long-lasting relationships through excellent interpersonal skills.


Team player, committed to succeeding collectively by working collaboratively with colleagues to achieve shared goals and deliver the best outcomes.


Technical understanding, with a solid background in the HGV industry that provides strong knowledge of the products and services on offer, enabling effective support and informed decision-making.


Skilled in stakeholder management, with the ability to manage expectations with honesty and integrity while planning, negotiating, and delivering in line with the premium service Scania provides to customers and colleagues, demonstrating a proactive approach to overcoming hurdles and strong problem-solving skills to ensure effective outcomes


Strong problem-solving ability, with the capacity to understand complex issues and identify effective solutions, specifically recognising how Scania’s products and services can support the optimisation of customers’ profitability.


Willingness to travel, including driving to meet customers and colleagues in person to maintain strong relationships and provide effective support.


Next steps:


*If you like the sound of this position, please apply today.
*A member of the Scania Recruitment team will contact you.
*If you are successful at that stage, you will be invited to have a conversation with the hiring manager.


We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.


CLOSING DATE: 31st March 2026