Aftersales Manager – BrightonSalary: £50,000 – £66,000 OTE (Basic + Bonus)
Location: Brighton
Job Type: Full-time, Permanent
Job DescriptionPembrook Resourcing are currently seeking an experienced and driven Aftersales Manager to join our client’s busy dealership in the Brighton area. This is an excellent opportunity for a proven aftersales professional to lead a successful Service and Parts operation within a fast-paced environment.
The successful candidate will be responsible for overseeing the day-to-day running of the aftersales department, ensuring high levels of customer satisfaction, operational efficiency, and profitability.
Key Responsibilities*Managing the Service and Parts departments to achieve KPIs and profit targets.
*Driving performance across Service Advisors, Technicians, and Parts teams.
*Ensuring an exceptional level of customer service and satisfaction (CSI).
*Monitoring workshop efficiency, productivity, and utilisation.
*Managing budgets, costs, and departmental profitability.
*Ensuring compliance with manufacturer standards and company processes.
*Recruiting, training, and developing aftersales staff.
*Handling escalated customer concerns professionally and effectively.
Requirements*Previous experience as an Aftersales Manager or Senior Service Manager within a dealership.
*Strong leadership and team management skills.
*Proven track record of achieving KPIs and driving performance.
*Excellent understanding of workshop and parts operations.
*Strong organisational and problem-solving abilities.
*Full UK driving licence.
What’s On Offer*£50,000 – £66,000 OTE with strong bonus structure.
*Company car or car allowance.
*Monday–Friday role with occasional Saturdays as required.
*Ongoing manufacturer training and development.
*Opportunity to join a well-established dealer group with progression opportunities.