PLEASE NOTE This role requires a minimum of 3 days a week in the office. Business Support Assistant
Please read the below requirements before submitting: Business Support Assistant
Qualities that are essential for this role. We’re looking for someone who is genuinely resilient and thrives in high-pressure environments, as the pace here is extremely fast and often requires quick thinking and adaptability. The ability to multi-task efficiently and to a high standard is crucial, and being an excellent team player will help you succeed, as collaboration is at the heart of what we do.
You’ll often find yourself handling challenging phone calls, so it’s important to maintain professionalism and empathy at all times, ensuring that everyone you interact with feels heard and supported. Attention to detail is also a must, as we value accuracy and thoroughness in every aspect of the job. We’re keen to find someone who learns quickly and can hit the ground running, embracing the fast pace and the ever-changing nature of the work—no two days are ever quite the same!
If this sounds like you, we’re excited to see how you can contribute to the team and grow with us. Business Support Assistant
SUMMARY OF RESPONSIBILITIES AND DUTIES: Business Support Assistant
*To update family records on file and make sure all information us up to dare and correct.
*To answer a high number of phone calls from families and professionals.
*To put referrals on the system within timescales.
*Liaise with the Business Support Manager, , other internal divisions and departments. Confidence to interact in a multi-agency setting (i.e. Police, Schools, Health Professionals etc).
*Maintenance of electronic records and systems ensuring that accurate and appropriate information is available to Managers when required.
*Responsible for the accurate input of data onto Liquid logic and EHM.
*Take part in regular supervision including (PADS) the Council’s Personal Appraisal Development Scheme and undertake training as appropriate. Attend team meetings.
*Have an understanding and commitment to Bromley’s Equal Opportunities Policy.
*Undertake any other duties commensurate with the level of the post, as required to ensure the efficient and effective running of the Department / Section