Customer Service Advisor
other jobs Pertemps Northampton
Added before 2 Days
- England,East Midlands,Northamptonshire,Corby
- Full Time, Permanent
- £28,500 per annum
Job Description:
Customer Services Administrator | Corby
Monday–Friday, 08:30–17:00 (37.5 hours) | Site-based: Corby
£28500.00
Do you enjoy being the person customers trust? Someone who keeps orders moving, solves problems quickly, and builds strong relationships?
Do you want to join a global leader in food manufacturing, who are part of Associated British Foods (ABF), and become a key part of a friendly, fast-paced Customer Services team.
What you’ll be doing
*You’ll be the day-to-day customer service contact for a portfolio of key customers, ensuring a smooth end-to-end experience from order to delivery:
*Building and maintaining strong working relationships with allocated key customers
*Processing orders, sample requests and complaints in line with standard procedures
*Using the CRM system to manage customer activity and communication
*Completing daily order allocation actions to keep service levels high
*Coordinating effectively with internal teams and external suppliers to achieve OTIF (on time, in full) delivery
*Supporting KPI performance and contributing to customer reviews
*Overseeing collection and packaging asset return completions
*Processing export orders and paperwork (where required)
*Multi-skilling to provide cover for colleagues and support the wider team
What we’re looking for
Essential
*Proven experience in a Customer Service role (ideally within FMCG)
*Confident with Microsoft Office
*A "can do" mindset with a practical, solutions-focused approach
*Strong communication skills—able to handle queries/complaints professionally with internal and external stakeholders
*Highly organised, able to prioritise and stay calm under pressure
*A team player who enjoys collaborating and supporting others
Desirable
*Experience working within a complex network of internal and external teams
*Knowledge of the food manufacturing industry
*Understanding of export processes
*What you’ll get
*The opportunity to join a global organisation with strong backing and stability
*Competitive salary
*26 days holiday + bank holidays
*Health Cash Plan
*After probation: access to Perkbox rewards and discounts
*Up to 10% matched pension scheme
Ready to bring your customer first mindset to a global business? Apply now.
Monday–Friday, 08:30–17:00 (37.5 hours) | Site-based: Corby
£28500.00
Do you enjoy being the person customers trust? Someone who keeps orders moving, solves problems quickly, and builds strong relationships?
Do you want to join a global leader in food manufacturing, who are part of Associated British Foods (ABF), and become a key part of a friendly, fast-paced Customer Services team.
What you’ll be doing
*You’ll be the day-to-day customer service contact for a portfolio of key customers, ensuring a smooth end-to-end experience from order to delivery:
*Building and maintaining strong working relationships with allocated key customers
*Processing orders, sample requests and complaints in line with standard procedures
*Using the CRM system to manage customer activity and communication
*Completing daily order allocation actions to keep service levels high
*Coordinating effectively with internal teams and external suppliers to achieve OTIF (on time, in full) delivery
*Supporting KPI performance and contributing to customer reviews
*Overseeing collection and packaging asset return completions
*Processing export orders and paperwork (where required)
*Multi-skilling to provide cover for colleagues and support the wider team
What we’re looking for
Essential
*Proven experience in a Customer Service role (ideally within FMCG)
*Confident with Microsoft Office
*A "can do" mindset with a practical, solutions-focused approach
*Strong communication skills—able to handle queries/complaints professionally with internal and external stakeholders
*Highly organised, able to prioritise and stay calm under pressure
*A team player who enjoys collaborating and supporting others
Desirable
*Experience working within a complex network of internal and external teams
*Knowledge of the food manufacturing industry
*Understanding of export processes
*What you’ll get
*The opportunity to join a global organisation with strong backing and stability
*Competitive salary
*26 days holiday + bank holidays
*Health Cash Plan
*After probation: access to Perkbox rewards and discounts
*Up to 10% matched pension scheme
Ready to bring your customer first mindset to a global business? Apply now.
Job number 3551833
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Company Details:
Pertemps Northampton
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