Customer Support Assistant
other jobs Reed
Added before 2 Days
- England,East of England,Hertfordshire
- Full Time, Permanent
- £28,000 - £30,000 per annum, inc benefits
Job Description:
Sales Support Coordinator
*Hours: 07:30am to 16:30pm, Monday to Friday
My client are seeking a dynamic Sales Support Coordinator to join their passionate team. This role is ideal for someone who thrives in a fast-paced environment and possesses a proactive mindset, excellent time management skills, and a keen attention to detail. You will play a crucial role in maintaining high-level client relationships by managing the end-to-end process from order processing to dispatch, invoicing, and handling returns.
Day-to-day of the role:
*Provide outstanding customer service and act as a brand ambassador.
*Handle incoming calls, manage reactive enquiries, and make outgoing calls to progress orders and liaise with third parties.
*Coordinate the entire order completion process, including dispatch, invoicing, and returns.
*Manage logistics, including coordinating deliveries, customer collections, and payments.
*Support the sales team with administrative tasks and coordinate design requests.
*Liaise with suppliers for order placement, stock availability checks, and updates.
*Manage purchase orders, arrange deliveries, and reconcile invoices.
*Send picking lists and other requests to the warehouse.
*Assist in resolving pre and post-sale queries.
*Compile and report on weekly operational KPIs to aid continuous improvement.
Required Skills & Qualifications:
*Experience in providing exceptional customer service.
*Ability to read and understand architectural drawings and specifications (advantageous).
*Proficiency with ERP/CRM systems.
*Experience in project coordination within a fast-paced sales/growth environment.
*Strong commercial awareness.
*Excellent communication skills, both written and verbal.
*Proficient in Microsoft Office (Word, Excel & Outlook).
*Strong organisational and time management skills, with the ability to prioritise effectively.
*Team player with a positive, proactive, and punctual attitude.
*Willingness to learn and contribute to team success.
Benefits:
*Comprehensive training program covering products, processes, and systems.
*Opportunity to work with a dedicated and passionate team.
*Hours: 07:30am to 16:30pm, Monday to Friday
My client are seeking a dynamic Sales Support Coordinator to join their passionate team. This role is ideal for someone who thrives in a fast-paced environment and possesses a proactive mindset, excellent time management skills, and a keen attention to detail. You will play a crucial role in maintaining high-level client relationships by managing the end-to-end process from order processing to dispatch, invoicing, and handling returns.
Day-to-day of the role:
*Provide outstanding customer service and act as a brand ambassador.
*Handle incoming calls, manage reactive enquiries, and make outgoing calls to progress orders and liaise with third parties.
*Coordinate the entire order completion process, including dispatch, invoicing, and returns.
*Manage logistics, including coordinating deliveries, customer collections, and payments.
*Support the sales team with administrative tasks and coordinate design requests.
*Liaise with suppliers for order placement, stock availability checks, and updates.
*Manage purchase orders, arrange deliveries, and reconcile invoices.
*Send picking lists and other requests to the warehouse.
*Assist in resolving pre and post-sale queries.
*Compile and report on weekly operational KPIs to aid continuous improvement.
Required Skills & Qualifications:
*Experience in providing exceptional customer service.
*Ability to read and understand architectural drawings and specifications (advantageous).
*Proficiency with ERP/CRM systems.
*Experience in project coordination within a fast-paced sales/growth environment.
*Strong commercial awareness.
*Excellent communication skills, both written and verbal.
*Proficient in Microsoft Office (Word, Excel & Outlook).
*Strong organisational and time management skills, with the ability to prioritise effectively.
*Team player with a positive, proactive, and punctual attitude.
*Willingness to learn and contribute to team success.
Benefits:
*Comprehensive training program covering products, processes, and systems.
*Opportunity to work with a dedicated and passionate team.
Job number 3552566
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