Job Title: Complex Care Support Worker (2:1 Package)
Location: Surrey (KT area)
Hours: Approx. 84 hours per week (shift-based, 2:1 support)
Reporting to: Clinical Lead / Care Coordinator

Role Overview We are seeking experienced Complex Care Support Workers to support an individual with high-dependency physical health needs living in the community following hospital discharge.
This is a 2:1 package of care requiring consistent, skilled staff to support all aspects of daily living, while safely managing clinical risks and promoting independence and wellbeing.

Key Responsibilities*Provide full support with personal care, including washing, dressing, and hygiene
*Assist with meal preparation and nutritional support
*Support safe repositioning and pressure relief
*Undertake hoist transfers in line with moving and handling plans
*Administer medication in accordance with training and care plans
*Carry out catheter care (including night drainage management)
*Deliver bowel care interventions (following competency sign-off)
*Monitor observations (including blood pressure where required)
*Support prescribed physiotherapy exercises
*Apply and remove splints as required
*Maintain accurate records and report any concerns promptly
Clinical Skills & Experience Required Essential:
*Experience supporting individuals with complex physical health needs
*Experience working in 2:1 care settings
*Medication administration training
*Catheter care experience
*Bowel care competency (or willingness to be trained)
*Moving and handling (including hoist use)
*Pressure area care and skin integrity awareness

Desirable:
*Experience supporting individuals with spinal cord injuries
*Understanding of Autonomic Dysreflexia
*Experience with respiratory support or cough assist devices
Risk Awareness Staff must be able to recognise and respond appropriately to:
*Changes in physical condition
*Risks associated with reduced mobility
*Signs of infection or deterioration
*Emergency symptoms requiring escalation
Compliance Requirements*Enhanced DBS
*Mandatory training (Safeguarding, Moving & Handling, Medication, Infection Control)
*Competency-based training (catheter care, bowel care, clinical observations)
*Willingness to complete client-specific training prior to commencing
Personal Attributes*Reliable and consistent
*Calm under pressure
*Observant and proactive
*Professional, respectful, and compassionate
*Able to follow structured care plans
Additional Information*This is a high-dependency package requiring experienced and confident staff
*Consistency and adherence to care plans are essential
*Full training and competency sign-off will be required before working independently