Salary - £44,320
Work Type - Onsite
Job Location - Kent House, Mintsfeet Road South, KENDAL, LA9 6ND
Role Type - Permanent
Employment Type - Full Time
Working Hours - 37.0 Hours per Week
United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.
We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.
We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.
We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.
Benefits*A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
*A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
*Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
*A comprehensive healthcare plan through our company-funded scheme
*MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
*Best Doctors
*Salary Finance
*Wealth at Work courses
*Deals and discounts
*EVolve Car Scheme
*Employee Assistance Plan
*Mental health first aiders
*ShareBuy
*MORE Choices flexible benefits
*Enhanced parental leave schemes
Job Purpose:Working as a representative of United Utilities you will be the focal point for all customer impacting activities and empowered to resolve these on-site. Acting as the custodian of the network you will ensure that all works are carried out to the appropriate specification, maintaining long-term network integrity.
*You will act as a conduit between the works promoters and the Alliance Partner to ensure that all further works are completed in line with our customer commitments and to the absolute satisfaction of our customers.
*You will ensure that all solutions are maximised and streamline the decision making process to ensure quick and effective decision making, ensuring high levels of customer satisfaction whilst reducing the cost to serve by reducing the number and size of excavations and maximising the use of trenchless technology and other innovative techniques.
What You Will Be Doing:You will be responsible for supporting the operational team in delivering compliance with United Utilities Health and Safety, quality, Environment and Security policies and procedures at all times as well as:
*Ensuring compliance with all Wastewater Network policies, procedures, Environment Agency protocol and regulatory requirements on a daily basis.
*Acting as the responsible person and Network Operations representative
*Providing Technical support and advice
*Developing and maintaining effective working relationships
*Reviewing key performance indicators and developing ways of improving performance
*Accuracy, reliability and completeness of regulatory data recording.
*Carrying out investigations into technical non-compliance and safety related incidents
*Participate in a standby rota.
What We Are Looking For:To be considered for this role you will hold an HNC in Civil Engineering or have significant relevant work experience. You will have substantial knowledge and experience of day to day sewer operation and maintenance as well as sewerage law
*Good general knowledge of Health and Safety and other standards including CDM and NRSWA.
*Experience in on site civils/jetting operations, including but not limited to deep excavation, trenching, patching & lining, use of CCTV & HPWJ techniques.
*Understanding of the regulatory contact with OFWAT including SIM/ODI
*Budget awareness, cost estimating skills, communication skills, including presentation skills, time management, organisational and team working skills
*Capable of using own initiative and working under pressure
*Full UK driving licence
This role may not be eligible for the visa sponsorship
We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.