Next Chapter Talent is proud to be representing a respected, independent London-based property management firm in the search for a Senior Block Manager.
Our client has built a reputation for delivering considered, transparent and consistently high-quality block management across London and the Home Counties. Their portfolio includes a number of complex, high-rise and multi-occupancy developments, and their approach is deliberately relationship-led rather than volume-driven.
They are now seeking a Senior Block Manager who brings both technical depth and professional maturity — someone who takes ownership, communicates with authority and operates with quiet confidence.
The Role
You will take full ownership of a circa 700-unit residential portfolio, with buildings clustered locally to enable effective, hands-on management and presence.
The portfolio includes high-rise and complex developments, requiring a strategic, organised and forward-thinking approach.
This is a senior position requiring someone comfortable operating at both operational and advisory level — balancing day-to-day delivery with long-term planning, client partnership and commercial oversight.
You will be trusted to lead, not just manage.
Key Responsibilities
Portfolio & Asset Management
*Full operational responsibility for a locally clustered portfolio of circa 700 units, including high-rise developments
*Carrying out detailed site inspections with structured, professional reporting
*Overseeing both reactive maintenance and planned preventative works programmes
*Taking a strategic view of asset performance, identifying risks, opportunities and long-term improvements
*Driving consistently high service delivery standards across all buildings
Major Works & Section 20
*Leading on major works projects from inception through to completion
*Managing the full Section 20 consultation process, including notices, tendering and contractor engagement
*Advising clients with a forward-thinking, commercially aware approach to project planning and delivery
*Coordinating with surveyors, contractors and legal advisors where required
Compliance & Building Safety
*Ensuring full compliance with all relevant legislation, including fire safety and high-rise building regulations
*Maintaining robust, audit-ready health & safety records
*Overseeing risk assessments, inspections and remedial actions
*Managing insurance placements and claims with diligence
Financial & Commercial Management
*Preparing and managing service charge budgets across complex schemes
*Monitoring expenditure, forecasting and clearly explaining variances
*Reviewing and approving contractor invoices with strong commercial awareness
*Supporting reserve fund planning with a long-term, strategic mindset
Client & Stakeholder Leadership
*Acting as the primary point of contact for resident directors, freeholders and leaseholders
*Leading AGMs, board meetings and client reviews with confidence and clarity
*Building strong, long-term relationships through transparency, consistency and trust
*Managing expectations with professionalism and sound judgement, even in challenging situations
Leasehold & Legal Matters
*Interpreting complex lease provisions with confidence
*Serving statutory notices, including those relating to Section 20 and other leasehold requirements
*Liaising with legal professionals on disputes, breaches and tribunal matters where necessary
About You
*Proven experience operating at Senior Block Manager level within UK residential property management
*Experience managing large, complex or high-rise portfolios, ideally of a similar scale
*Strong track record of delivering Section 20 major works projects
*Excellent financial and service charge management capability
*Sound understanding of leasehold legislation and compliance frameworks
*A forward-thinking and strategic mindset, with the ability to plan beyond the immediate
*Exceptional relationship management and stakeholder engagement skills
*A clear, composed and highly professional communication style
*Commercially aware, detail-focused and solutions-driven
*Professional qualifications minimum of ATPI, ideally MTPI are essential
You will be someone who takes pride in doing things properly — structured, organised and accountable — with the confidence to operate autonomously and the judgement to advise at a senior level.
The Opportunity
This is not a high-volume, transactional environment.
It is measured, well-organised and quality-led — suited to a property professional who values clarity, consistency and long-term relationships over noise and short-term delivery.
If you are a strategic, relationship-focused Senior Block Manager looking to take ownership of a well-structured, locally managed portfolio with exposure to complex assets, we would welcome a confidential conversation.
To learn more about this opportunity, please contact Zara Benson at Next Chapter Talent.
Next Chapter Talent is a boutique, founder-led property recruitment consultancy specialising in the placement of exceptional property professionals across the UK.