The role of Complaints Officer requires a detail-oriented individual to manage and resolve customer complaints effectively. Based in St. Helens, you will ensure customer satisfaction by addressing concerns promptly and professionally.
Client Details
Our client is a small-sized organisation, focused on delivering high-quality support to their customers and fostering a positive impact in the local area.
Description
*Investigate and resolve customer complaints in a timely and professional manner.
*Maintain accurate records of all complaints and their resolutions.
*Communicate effectively with customers to provide updates on complaint progress.
*Collaborate with internal departments to address and resolve issues.
*Ensure compliance with company policies and procedures during complaint resolution.
*Identify trends in complaints and suggest improvements to reduce future occurrences.
*Provide regular reports on complaint statistics and outcomes to management.
*Support the Customer Service department in delivering excellent service to all stakeholders.
Profile
A successful Complaints Officer should have:
*Previous experience in a complaints handling role is essential.
*Strong communication and interpersonal skills.
*Proven ability to handle challenging situations with professionalism and empathy.
*Attention to detail and strong organisational abilities.
*Experience working in the not-for-profit sector is advantageous.
*Proficiency in using relevant IT systems and software.
Job Offer
*Immediate start.
*Weekly pay.
*Free on-site parking.