This inbound contact centre agent involves providing exceptional customer service and support in a call centre environment within the leisure industry. The successful candidate will play a key part in assisting clients and ensuring enquiries are handled efficiently and professionally.
Client Details
The employer is a growing organisation within the leisure industry, dedicated to providing excellent customer service and support to its clients.
Description
*Respond to incoming calls and provide accurate information and support to clients.
*Assist with booking clients travel
*Handle enquiries efficiently while maintaining a high standard of customer service.
*Log and manage client information using the organisation’s systems.
*Collaborate with team members to resolve client issues promptly.
*Follow up on outstanding enquiries to ensure resolution.
*Maintain confidentiality and adhere to organisational policies and procedures.
*Provide administrative support to ensure smooth operations within the call centre.
*Assist in improving processes and identifying areas for service enhancement.
Profile
A successful inbound contact centre agent representative should have:
*Previous experience in customer service or as a inbound contact centre agent
*Strong communication and interpersonal skills.
*Proficiency in using computer systems and databases.
*An ability to work under pressure and manage multiple tasks effectively.
*A keen attention to detail and problem-solving skills.
*A commitment to providing excellent service and supporting clients.
Job Offer
*Flexible hybrid working options to support work-life balance.
*A fixed-term contract with potential for growth and development.
*Supportive and inclusive company culture in Dover.