A Housing Association is currently looking for an Income Collection Advisor on a temporary basis for about 3 months
Key responsibilities are as follows
Overseeing and supporting with rent collection
Working closely with your colleagues in Operations to maximise income, identifying trends and patterns and ensuring compliance with income collection processes
Passionate about sustaining tenancies, managing rent and service charge accounts across mixed tenure portfolios, preventing and reducing arrears through early intervention and support and acting as a key point of contact for residents experiencing financial difficulty
Maximise income collection while maintaining a compassionate, resident-centred approach
Support residents to live well, remain in their homes and resolve arrears sustainably
Ensure accurate, transparent and timely management of rent and service charge accounts
Build and strengthen relationships internally to support tenancy sustainment
Provide expertise in income collection to support residents
Strengthen & build relationships with local authorities and other partners to maximise income collection and reduce arrears
Ensure a consist approach across the business to income collection, providing excellent services for all residents
Be passionate and committed to placing our residents at the heart of income collection and find solutions wherever possible
Collaborate to resolve difficult and complex cases and support colleagues to find solutions
Build strong relationships with external partners to understand and access funding available to support tenancy sustainment.
This role is hybrid, two days in the office.
PAYE £20.84 Umbrella £27.56
Essential requirements
Must have done the same role for a Housing Association
Excellent interpersonal and verbal and written communication skills.
In depth knowledge and experience of rent collection process and procedure.
Knowledge of welfare benefits and affordability assessments
Must be immediately available or on short notice