We are seeking a detail-oriented and proactive Leasehold Officer to join our Housing Services team. You will be responsible for managing leasehold properties, ensuring accurate administration, effective communication with leaseholders, and compliance with relevant legislation. This role is key to maintaining positive relationships with leaseholders and supporting the council’s commitment to high-quality housing services.
Key Responsibilities*Manage leasehold accounts, including service charges, ground rent, and major works
*Provide advice and guidance to leaseholders on their rights, responsibilities, and payment obligations
*Administer leasehold agreements, including assignments, transfers, and lease renewals
*Respond to enquiries, complaints, and disputes from leaseholders promptly and professionally
*Liaise with internal teams, contractors, and external advisors to ensure service delivery and compliance
*Ensure records, reports, and correspondence are accurate and up to date
*Support the council’s compliance with leasehold legislation, health and safety, and housing policies
Person SpecificationEssential:
*Experience working in leasehold management, housing administration, or property services
*Strong knowledge of leasehold legislation and rights
*Excellent customer service and communication skills
*Ability to manage multiple tasks and maintain accurate records
*Strong problem-solving and organisational skills
Desirable:
*Experience in a local authority or housing association setting
*Knowledge of service charge calculation and budget management
*Experience managing contractor liaison for leasehold works
If you have the relevant skills then please apply today!