Our client is a long-established, family-owned manufacturer within the self-adhesive labels sector. They have built a strong reputation for producing high-quality, bespoke label solutions and were early adopters of digital print technology in the UK.
With both flexographic and digital print capabilities, the business delivers to a wide range of sectors including chemical, food & drink, pharmaceutical, and cosmetics. Their team offers a highly personalised, specialist service backed by many years of industry expertise.
Our client is seeking a Customer Service Lead & Business Development Manager who will play a pivotal role in elevating customer experience and driving revenue growth.
Key Responsibilities
*Lead and enhance the delivery of customer service, ensuring clients receive a consistently high-quality experience.
*Develop strong relationships with existing customers to identify opportunities for organic growth.
*Drive new business acquisition through proactive business development activity.
*Support improvements in commercial performance across the business.
*Contribute to shaping how the organisation engages with customers as it scales.
About You
We are looking for a commercially minded, customer-focused professional with strong communication and relationship-building skills. You will thrive in a business undergoing modernisation and will bring energy, initiative, and a forward-thinking approach