2nd Line Service Desk Engineer
other jobs vertex-it-solutions
Added before 2 Days
- England,London,City of London
- Full Time, Permanent
- £36,000 - £38,000 per annum
Job Description:
Service Desk Engineer
Hybrid working following successful completion of 3 month induction.
We are seeking a proactive Service Desk Engineer to join our Service Delivery Team, delivering top-tier IT support both remotely and on-site.
Responsibilities:
*Respond to technical requests via phone, email, and ticketing system.
*Resolve 2nd line and NOC support tickets promptly.
*Provide on-site client support and maintain clear ticket documentation.
*Identify recurring IT issues and implement permanent solutions.
*Develop technical guides, mentor 1st Line Analysts, and liaise with partners/vendors.
*Stay updated on technology and cyber-security developments; pursue relevant certifications.
Requirements:
*Minimum 2 years IT support experience, in an MSP environment.
*Strong customer service and client-facing skills.
*Hands-on experience with Windows Server, Active Directory, Office 365, Exchange, virtualization, networking, backup/DR solutions, and cyber-security technologies.
*Competent with Windows, macOS, and mobile device support.
*Excellent communication, problem-solving, and teamwork skills.
*UK driving license required.
Join us to deliver exceptional IT support and help drive innovative technology solutions for our clients.
Hybrid working following successful completion of 3 month induction.
We are seeking a proactive Service Desk Engineer to join our Service Delivery Team, delivering top-tier IT support both remotely and on-site.
Responsibilities:
*Respond to technical requests via phone, email, and ticketing system.
*Resolve 2nd line and NOC support tickets promptly.
*Provide on-site client support and maintain clear ticket documentation.
*Identify recurring IT issues and implement permanent solutions.
*Develop technical guides, mentor 1st Line Analysts, and liaise with partners/vendors.
*Stay updated on technology and cyber-security developments; pursue relevant certifications.
Requirements:
*Minimum 2 years IT support experience, in an MSP environment.
*Strong customer service and client-facing skills.
*Hands-on experience with Windows Server, Active Directory, Office 365, Exchange, virtualization, networking, backup/DR solutions, and cyber-security technologies.
*Competent with Windows, macOS, and mobile device support.
*Excellent communication, problem-solving, and teamwork skills.
*UK driving license required.
Join us to deliver exceptional IT support and help drive innovative technology solutions for our clients.
Job number 3554622
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vertex-it-solutions
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Industry:
The world of IT is currently going through the biggest change in its history. The emergence of Cloud Technology is key to this change and with this co...