Service Support Assistant
*Location: Leicester, LE3
*Job Type: Full-time, Temporary Contract
*Hourly Rate: £13.47
We are seeking a Service Support Assistant to provide efficient and effective support within our Children and Family Services department. This role requires a highly organized individual who can manage database support, referral processes, and clerical tasks with high accuracy and speed.
Day-to-day of the role:
*Download and log responses within 24 hours of receipt, processing them at high speed with accuracy.
*Provide support for efficient and effective database support, referral processes, and clerical family responses, ensuring all database entry tasks are completed to a very high standard.
*Apply safeguarding checks to day-to-day tasks, reading, analysing, and highlighting concerns with staff, referrers, and families as directed.
*Undertake basic checks with referrers and families, and perform data quality activities to support the programmes as directed by a team leader or manager.
*Organise, attend, and take notes or minutes at meetings, including preparation and circulation of agendas and minutes, booking of travel, venue, catering requirements, and minibus hire/log.
*Demonstrate flexibility in taking on additional tasks and provide cooperation and support to colleagues as a top priority.
Required Skills & Qualifications:
*Previous clerical experience, ideally in a public sector setting, specifically within Children and Family Services.
*Experience using a range of software packages including Microsoft Word, Excel, PowerPoint, etc.
*Previous reception experience, handling telephone enquiries and correspondence.
*Experience with filing and record systems.
*Good written and oral communication skills, capable of communicating with members of the public and staff inside and outside of the Service.
*NVQ 2 in Business Administration or equivalent, or an equivalent level of relevant experience.
Benefits:
*Access to a dedicated consultant for ongoing support.
*Secure and user-friendly online system for managing timesheets.
*Self-service portal for holiday requests, payslips, and other employment documents.
*Access to free training, discount clubs, healthcare options, and Reed rewards.
*Inclusion in pension schemes, paid holiday schemes, and maternity benefits.
*Opportunities to work with leading UK employers including local authorities, the NHS, and local SMEs.
To apply for this Service Support Assistant position, please submit your CV detailing your relevant experience and why you are interested in this position.