An exciting new role is available for a Warehouse Team Leader with this well established Freight Forwarder based within their Contract Logistics Division.
Primary Purpose
Responsible for the day-to-day running of B2B and B2C fulfilment operation, managing the cross dock of cross border shipments including ETSF control. Ensures safe, compliant, timely processing of goods while leading a small team and driving high performance, lead a small team and assist in growing the department. This is a hands-on operational role.
Key Responsibilities for the Warehouse Team Leader
B2B and B2C & Warehouse Operations
*Oversee picking, packing, labelling, and daily dispatch.
*Allocate work based on volumes and SLAs.
*Support inbound receiving, put-away, replenishment, and returns.
*Maintain workflow efficiency and escalate risks.
Cross-Border Road Freight
*Monitor UK–EU–UK freight activities in conjunction with Cross border team
*Ensure maximum trailer space utilisation by overseeing load planning, pallet configuration, and consolidation to reduce empty space and optimise each vehicle’s capacity
*Ensure effective loading and offloading of various 3rd party suppliers in line with business requirements is met
ETSF Operations
*Ensure restricted access, security, and full audit readiness.
*Manage ETSF operations in line with HMRC regulations
Quality, Safety & Compliance
*Enforce QHSE standards, safe systems of work, and PPE rules.
*Conduct spot checks on accuracy, packaging, and SOP compliance.
*Report incidents/near misses and support corrective actions.
*Maintain 5S and site housekeeping.
Reporting
*Provide daily updates and track KPIs (accuracy, dispatch, dwell time, exceptions).
People Leadership
*Lead, coach, and develop a small team.
*Conduct briefings, manage rotas, and deliver on-the-job training.
*Promote a culture of safety, compliance, and accountability.
Skills & Experience
*3-5 years Experience in warehouse, fulfilment, and cross-border freight operations.
*Strong Warehouse Management System skills and good IT literacy (Excel, email).
*Leadership experience in a fast-paced environment.
*Ability to handle multiple tasks simultaneously
*MHE licences; (Counter Balance & Reach forklift)
*Understanding of QHSE principles (manual handling, PPE, LOLER/PUWER).
KPIs
*Order accuracy & on-time dispatch for both warehouse and cross border shipments
*Customer KPI’s for WH activities met
*Productivity & team performance.
*H\&S compliance, incidents, and corrective action closure.
HOURS/SALARY
*Monday to Friday 9-5.30
*£35k DOE & NEG