Guest Experience Specialist
*Job Type: Full-time
*Location: Moreton-In-Marsh

*Salary: £26,353

Join an award-winning hospitality group as a Guest Experience Specialist. In this role, you will be the friendly voice and helpful hand behind our communications, ensuring every interaction reflects the companies’ high standards and values.
Day-to-day of the role:
*Deliver exceptional service through phone, email, and live chat.
*Manage guest queries regarding bookings, spa treatments, dining, and more.
*Ensure all guest information is accurate, complete, and up to date.
*Process online and third-party bookings with precision.
*Log and escalate guest complaints appropriately and professionally.
*Maintain high service standards while meeting daily and monthly performance targets.
*Support internal bookings for staff, contractors, and issue resolution.
*Collaborate with colleagues across Guest Experience and Reservations teams.
Required Skills & Qualifications:
*Excellent communication skills with a warm and professional manner.
*Experience in customer service or reservations, hospitality experience beneficial.
*Strong organisational skills and attention to detail.
*Ability to multitask and stay calm under pressure.
*Proactive problem-solver with a team-first attitude.
*Passionate about delivering great guest experiences.
Benefits:
*Monthly performance-based commission.
*Complimentary spa experience on work anniversaries.
*Free refreshments available on-site.
*Access to an Employee Assistance Programme.
*Discounts on overnight stays, spa days, food, drink, and retail.
*Pension scheme.
*Free parking.
*Refer-a-Friend scheme.
*Comprehensive induction and training.
*Online benefits and discounts.
*Access to online doctor support (appointments/prescriptions).
*A fun, supportive, and inclusive work environment with extensive development opportunities.