Aatom Recruitment is hiring on behalf of Local Authority for the role of RQ1710277 - Leasehold Advisor
Job Title: RQ1710277 - Leasehold Advisor
Contract Duration: 3 Months
Hours per week: 36
Seeking skilled and experienced Leasehold Advisors to support our Housing Services, Collections, and Sales & Acquisition teams. This is a critical frontline role, ensuring that leaseholders receive accurate information, timely service, and excellent customer care.
Working across various Housing Service Centres within the borough, the Leasehold Advisor will process a wide range of leasehold-related transactions, handle complex enquiries, and carry out technical service charge calculations. The ideal candidate will have strong analytical capability, confidence managing financial data, and a solid understanding of leasehold legislation, including Section 20 requirements.


Key Responsibilities
Customer & Stakeholder Engagement
*Handle complex queries from residents, leaseholders, tenants, staff, legal representatives, and external stakeholders via email, phone, and in-person.
*Respond to accounts-related enquiries from lessees and sales applicants professionally and efficiently.
*Ensure high standards of customer care at all times.


Leasehold Services
*Process applications for home ownership schemes, lease extensions, alterations, assignments, and property sales.
*Liaise with solicitors and legal representatives to provide accurate assignment information and register notices.
*Support leaseholders with payment advice and dispute resolution.


Service Charge & Financial Responsibilities
*Calculate both estimated and actual service charges (revenue and capital), ensuring compliance with all statutory, contractual, and policy requirements.
*Produce accurate calculations for lessees, with full reconciliation against Council systems and complete audit trails.
*Produce statutory Section 20 Notices, ensuring all information meets legislative and Council standards.
*Prepare all documentation required for issuing major works bills, assessing liabilities in accordance with lease terms and Section 125 limitations.
*Ensure accuracy of bills and create/maintain full audit trails.
*Support the collection of service charge and major works income, meeting income targets.


What This Role Will Achieve
The Leasehold Advisor will:
*Improve accuracy and timeliness in service charge production and leasehold-related processes.
*Strengthen financial controls relating to income collection and statutory billing.
*Reduce service backlogs and contribute to a more responsive and efficient housing service.
*Enhance customer satisfaction by delivering reliable, accurate and informed advice.


Who You Will Work With
The postholder will have regular contact with:
*Leaseholders and tenants
*Staff at all levels across Westminster City Council
*Solicitors and external service providers
*Internal Council departments and external agencies


Essential Experience and Technical Skills
Experience
*Prior experience working within the leasehold sector (essential).
*Experience preparing and managing service charges and major works bills.
*Understanding of Section 20 and Section 20B legislative requirements.
*Experience working with financial controls and audit trails.


Technical Skills
*Strong spreadsheet skills (essential).
*Confident working with Office 365.
*Ability to analyse financial data and produce accurate calculations.


Core Skills
*Excellent written and verbal communication skills.
*Ability to work onsite at various locations across the borough.
*Strong organisational skills and ability to manage complex caseloads.
*High attention to detail and accuracy.