Credit Controller
Job Location(s): Poole
Job Status: Full Time
Job Type: Permanent
Salary: £28,000 - £35,000 (DOE)
Days and Hours (inc shift/flexitime):
*Mon-Thu 9.00am to 5.00pm
*Fri 8.30am to 4.30pm
Hours per week: 37.5


Job Description:
Overview
The Credit Controller plays a key role in managing the company’s credit and collections process. This position ensures timely payments from customers, reduces aged debt, monitors credit risk, and maintains healthy cash flow. The ideal candidate is organised, assertive, confident with numbers, and skilled at building strong customer relationships.


Key Responsibilities
Credit Control & Collections
*Manage and maintain the sales ledger
*Proactively chase outstanding payments via phone, email, and written communication.
*Monitor overdue accounts and take appropriate action to recover debt while maintaining customer relationships.
*Negotiate payment plans where necessary and ensure agreements are adhered to.
*Allocate incoming payments accurately to customer accounts.




Credit Risk & Customer Management
*Conduct credit checks on new and existing customers and recommend credit limits.
*Assess customer creditworthiness and highlight potential risks to management.
*Place accounts on stop where necessary, ensuring procedures are followed.
Reporting & Record-Keeping
*Prepare daily, weekly, or monthly debtors reports and aged debt analysis.
*Escalate problematic accounts to management promptly.
*Maintain accurate and up-to-date records of all communications and actions taken.
Internal Collaboration
*Work closely with Sales and the Finance team to resolve invoice disputes.
*Provide support during month-end processes, including cash allocation and reconciliations.


Skills & Experience Required
Essential
*Proven experience in credit control, accounts receivable, or a similar finance role.
*Strong communication and negotiation skills.
*Excellent organisational skills and attention to detail.
*Ability to work under pressure and meet deadlines.
*Competent user of accounting software and MS Excel.
Desirable
*Knowledge of credit control regulations and best practices.
*Experience managing high-volume ledgers.
Personal Attributes
*Confident and assertive with a professional manner.
*Customer-focused with the ability to build strong relationships.
*Problem-solver and proactive thinker.
*Team player with a collaborative approach.


Benefits:
Company pension scheme. Onsite parking.


Holiday:
Up to 25 days annual holiday after qualifying period (plus statutory holidays). Birthday day off as holiday (subject to conditions).


Relevant Experience:
Previous experience working in owner managed SME environment (Previous payroll experience would be advantageous)


Existing Qualifications (Edu/Certs/Driving):
*Good educational standard with minimum GCSE Maths and English or equivalent.
*Accounting qualifications preferred.


Start Date: Immediate