Planning Administrator
*Temporary Position
*£14.31 p/h
*Location: Exeter
*Hours: 37 per week, Monday to Friday (flexible)
*Contract Length: Until end of June 2026, with potential extension
Join Reed’s dynamic client’s Planning team in Exeter as a Planning Administrator!
This role is crucial in enhancing their no-access repairs process, aiming to reduce missed appointments and elevate service delivery. If you thrive in a role that combines precision, collaboration, and customer engagement, this opportunity is for you.
Day-to-day of the role:
*Process no-access cases from start to finish using their system, ensuring precision and care.
*Collaborate with multiple departments including Customer Services, Enforcement, Housing, and Planning to streamline processes.
*Support the Planning team with essential administrative tasks to enhance operational efficiency.
*Apply relevant legislation accurately in managing no-access repairs.
*Maintain up-to-date knowledge of processes and systems, ensuring compliance.
*Verify contact details and investigate booking issues to improve service accuracy.
*Deliver customer-focused service, maintaining high accuracy and efficiency.
*Report daily on no-access KPIs and track trends using Microsoft Excel.
*Engage confidently with customers and colleagues to facilitate access for repairs.
Required Skills & Qualifications:
*Proven administrative skills with a keen eye for detail.
*Experience in data entry and managing databases.
*Strong background in customer service.
*Excellent verbal and written communication skills, capable of handling discussions regarding access for repairs.
*Proficiency in IT software including Outlook, Excel, and Microsoft Teams.
Benefits:
*Flexible working hours.
*Opportunity to be part of a leading organisation with potential for contract extension.
*Engaging and impactful work environment.
To apply for the Planning Administrator position, please apply today! Please contact Emma Hutchings at the Reed Plymouth branch for further details.