Neighbourhood Manager
Location: Hybrid / Oxford
Salary: £17,500
Contract: 11 Month FTC
Hours: 17.5 hours per week – 2 full days and 1 half day
Office requirement: Wednesday in the Oxford office
DBS: Standard DBS required
Driving: Full UK driving licence and access to own vehicle essential
Service Care Solutions are currently recruiting on behalf of a well-established housing provider for a part-time Neighbourhood Manager to support the delivery of high-quality neighbourhood and tenancy management services across the Oxford area.
This is an excellent opportunity for someone with housing, community, tenancy, neighbourhood, resident services or complaint resolution experience who enjoys a varied, resident-facing role and is confident managing cases independently.
The Role
As a Neighbourhood Manager, you will be responsible for managing a patch of properties and helping to ensure residents live in safe, well-managed and thriving communities. The role will involve a mix of estate-based work, resident engagement, case management and partnership working.
Key Responsibilities
*Carry out estate, scheme and property inspections to ensure high standards of cleanliness, safety and maintenance
*Manage neighbourhood and tenancy-related issues including noise complaints, disputes and safeguarding concerns
*Support vulnerable residents and signpost or escalate concerns where appropriate
*Liaise with internal teams and external agencies regarding repairs, compliance, safety and resident wellbeing
*Build strong relationships with residents and act as a visible point of contact within the community
*Maintain accurate records, update systems and manage a busy caseload effectively
*Attend meetings, represent the organisation externally and support with legal or court-related matters where required
*Gather resident feedback and contribute to service improvements
About You
We are keen to hear from candidates who have experience in a customer-facing or community-based role, particularly within housing, local authority, social care, tenancy support or complaint handling environments.
You will ideally have:
*Experience managing resident or customer cases independently
*Strong communication skills and the confidence to challenge behaviour appropriately where needed
*Experience handling complaints, tenancy issues, ASB-related matters or safeguarding concerns
*Good organisational skills and the ability to manage competing priorities
*Strong written skills and accurate record-keeping ability
*Good IT skills and confidence using case management or CRM systems
*Awareness of safeguarding and when to escalate concerns
*A full UK driving licence and access to your own car
Desirable
*Knowledge of tenancy law, ASB processes or building safety
*Experience supporting vulnerable residents or managing complex cases
*Training in safeguarding, mediation, ASB or health and safety
*Housing association or local authority experience
This is a great opportunity for someone looking for a flexible part-time housing role where they can make a real difference to residents and communities.
For more information or to apply, please contact:


George Westhead