Job Summary:
We are seeking a highly organized and customer-focused Customer Service Administrator to support our customer service operations. The successful candidate will act as a key point of contact for customers, ensuring queries are handled efficiently and delivering a high standard of service at all times. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
Key Responsibilities:
* Working closely with the schedulers to make sure SLA’s are being adhered too.

* Maintain accurate customer records and update databases

* Raising permits for engineer visits via admin support tea

* Extensive administration experience with excellent attention to detail and accountability

* Coordinate with internal departments to resolve customer issues

* Monitor and track customer queries to ensure resolution within agreed timelines

* Forward RAMS, Booking Forms and Permits for all required appointments.

* Support the customer service team with administrative tasks as required

* Ensure any PM/PPM calls are booked in conjunction with ASQ/SW calls at the same site

Requirements:
* Proven experience in a customer service or administrative role

* Excellent verbal and written communication skills

* Strong organizational and time management abilities

* Proficiency in Microsoft Office and customer management systems (CRM software preferred)

* Ability to work independently and as part of a team

* High attention to detail and problem-solving skills

Preferred Qualifications:
* Experience in a similar industry (if applicable)

* Familiarity with CRM systems such as Salesforce or HubSpot

* Customer service training or certification

Key Skills:
* Customer-focused mindset

* Multitasking and prioritization

* Professional and friendly demeanor

* Adaptability and resilience

Working Conditions:
* Office-based

* Standard business hours, with occasional flexibility required