Salary - 48979
Work Type - Onsite
Job Location - This position can be based either at our LA7 7NU or CA7 1AE offices.
Role Type - Permanent
Employment Type - Full Time
Working Hours - 37.0 Hours per Week
United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.
We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.
We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.
We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.
Benefits*A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
*A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
*Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
*A comprehensive healthcare plan through our company-funded scheme
*MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
*Best Doctors
*Salary Finance
*Wealth at Work courses
*Deals and discounts
*EVolve Car Scheme
*Employee Assistance Plan
*Mental health first aiders
*ShareBuy
*MORE Choices flexible benefits
*Enhanced parental leave schemes


Job PurposeManage a field based team of 12 – 20 comprising Water Quality Officers and Technical Water Quality Officers through customer focused leadership and direct performance management whilst meeting financial targets within the Opex budget set for the area.


Responsible for the delivery of all water and wastewater sampling to a defined programme in accordance with UKAS accreditation against SLA’s within a geographic area, whilst also supporting sampling across the whole region.


Working closely with a number of internal and external stakeholders whilst retaining a positive company reputation and other teams and operating within a very strict national and international regulatory standards and quality frameworks as defined by UKAS, DWI, EA and other related bodies as appropriate.
What You Will Be Doing:*Monitor and effectively manage performance of the WQO and TWQO field and shift teams on safety, service, quality, efficiency and customer service measures by directly managing performance
*Responsible for all HR activities relating to the management of their team, including regular 1-2-1’s, and performance reviews.
*Responsible for all aspects of day to day budget control within own area, implementing the wider teams financial plan and accountable to the Quality Manager
*Responsible for the sampling performance of the team. Effectively manage resource availability and work collaboratively with TAPS scheduling team to ensure delivery of zero sample shortfalls. Provide efficient customer complaint service, meeting SLA with minimal customer compensation payments.
*Responsible for ensuring that all staff have the correct and appropriate training and equipment to ensure that it is fit for purpose, compliant, available at all times and is maintained - including PDA’s (samplers hand held device), other portable sampling and measuring equipment, vehicles, uniform, PPE etc
*Responsible for ensuring that Water Quality Officers have up to date information including random address lists and all other relevant scheduling information, data (USample), paperwork and forms.
*Develop and maintain key stakeholder relationships with Process, Network, Public Health and all other scientific services departments.
*Positive representation and stakeholder management including key internal and external customers and members of the public.
*Lead all aspects of local Health and Safety to ensure the safety of employees and contractors by meeting all relevant safety standards, delivering briefs in a timely manner, conducting safety inspections and completing management investigations.
*Conduct audits of TWQO and WQO in accordance with UKAS accreditation
What We Are Looking For:To be successful in this position you will need a minimum educational qualification which are a relevant NVQ3, HNC or equivalent.
*Extensive relevant experience in a people management role for a dispersed field and shift team, with leadership skills
*Proficient in the use of IT systems and tools including TAPS, USample and other scheduling tools, Nautilus, Word, Excel, SAP, Access and other relevant systems and databases
*Maintain relevant and up to date Continuous Professional Development (CPD) records to meet the requirements of DWI regulation 16.
*Proficient auditor for the purpose of undertaking audits of Water Quality Officers and Technical Water Quality Officers in accordance with the requirements of UKAS accreditation, DWTS and Mcerts.
*An understanding of the very stringent regulations within which the role and the department operates –including UKAS, MCERTS, DWTS and knowledge of regulatory drinking water requirements
*Essential communication and influencing skills and good planning, analytical and prioritisation skills
*A proven track record of delivering improved performance and productivity
*A full driving licence
We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.