A thriving company are currently looking for a Customer Service Administrator. The Customer Service Administrator role involves coordinating repairs and services, liaising with subcontractors/users and ensuring that works are completed in a timely manner.
The ideal candidate will have previous experience within the repairs, maintenance and scheduling sector.
*Salary: Up to £30,000
*Office based
Customer Service Administrator responsibilities:
*Acting as first point of contact for customers, appropriately scheduling repairs/services
*Liaising with and sourcing contractors for works
*Monitoring stores activities, ensuring they are completed within agreed timescales
*Maintaining and processing job sheets
*Monitoring contractors’ response times
*Monitoring spend, ensuring best value is achieved
*Monitoring and maintaining the in-house email inbox
*Issuing/raising purchase orders, processing invoices and providing required reports
*Answering calls and transferring to relevant departments
*Supporting the wider team with a range of administration duties
Customer Service Administrator required skills/competencies:
*Previous experience within the property sector desirable
*Strong attention to detail
*Proficient in Microsoft Word, Excel and Outlook
Apply today!