Location: Birmingham - Hybrid working 3 days per week in office

Reports to: Client Services Executive Team Manager

SMCR Function: Conduct

Ascot Lloyd is one of the UK’s leading independent wealth management firms, proudly serving over 22,000 clients with a commitment to excellence. Backed by a prestigious private equity firm, Nordic Capital, we are at the forefront of transforming the wealth management landscape. Our strategy is built on three core tenets: delivering expert financial advice, providing exceptional client service, and harnessing innovative technology to make wealth management easier and more accessible.

What’s on offer at Ascot Lloyd?


*Skills accelerator: Ascot Lloyd counts as one of the UK’s fastest-growing national firms. A chance to work autonomously and strive for excellence in a high growth environment.
*Support to Succeed: investment long term in your personal and professional growth through our in-house Learning and Development Portal, tailored training plans, sponsorship of professional memberships, and supported study & leave!
*Benefits: a corporate pension, private medical, life assurance, critical illness cover, electric car salary sacrifice and paid time off for celebrations and volunteering, discounted Ascot Lloyd Financial advice for employees, enhanced parental leave -plus fun perks to help you thrive at work and beyond!
*Recognition: a package that includes performance bonuses and long-term incentives, giving you flexibility to balance work and life. We celebrate your commitment with length-of-service and values recognition awards. At Ascot Lloyd, we’re proud to make a positive impact through our ESG initiatives-whether it’s volunteer days, charity partnerships, employee sponsorship funds, or fun team activities like walking challenges.

Join a company where your success and community spirit truly matter. Apply today to Ascot Lloyd!

What does Client Services Executive look like at Ascot Lloyd?

We have a team of 8 Client service Executives who work in a busy environment, working 35 hours a week between 9am and 5 pm Monday to Friday. The CSE team are extremely supportive and have vast amount of knowledge that will help to integrate you into the role.

With ongoing Training and Coaching by the Senior CSE & Manager. You will work alongside Financial Advisers to help them to service their client’s needs.

Your impact on stakeholders:

*Make your mark by building relationships with clients with a view to create business opportunities and support business growth
*Transform lives by being part of a firm providing holistic financial advice process that helps clients realise their goals and secure their futures.
*Build lasting partnerships by regular contact calls to AL clients (Inbound & Outbound), with a view to building relationships and ultimately securing client commitment to AL. Provide an efficient inbound/outbound call service to the Ascot Lloyd clients, taking ownership of the client journey and providing suitable outcomes including efficient handover to the relevant departments
*Spark collaboration by liaising closely with Financial Advisers and internal stakeholders to best serve our clientele.
*Drive excellence by meeting personal referral targets with a view to providing fee generating referrals to other parts of the business supporting business growth.
*Support simplification of client communication and encourage digital interaction through promotion of the AL online account with all clients.
*Maintain compliance by ensuring accurate collation of client information and maintain up to date client records, enabling ease of ongoing client communication and meeting GDPR requirements. Ensure effective storage of all client documentation in line with GDPR. Ensure you operate within the AML requirements. Facilitate and process simple investments (non-advised top ups) and withdrawals, ensuring the appropriate non advised process letter is produced in line with AL compliance process

What you’ll bring to the position

*Drive and ability to plan, prioritise and manage workloads
*Ability to follow processes and procedures in a compliant manner
*A collaborative individual who thrives in a team environment.
*Exceptional integrity and interpersonal communication skills both internally and externally.
*Confident with back-office systems and meticulous in your attention to detail with keeping records.
*At least 2 years of relevant experience with a broad pensions & investment knowledge.