Keoghs is looking to recruit an Intel Assistant to join the busy, fast paced Intelligence Team. The Intel Assistant in an entry-level role with future progression prospects. The Intel Analyst will be part of a team that form part of a wider Intelligence team based in our Horwich, Bolton office.


The nature of the role includes, but is not limited to the following;
*Reviewing and adding new suspected fraudulent insurance claims onto our Keoghs Intelligence Database
*Verbal and written communication with external organisations, such as insurers, to obtain information to assist with gathering intelligence on suspected fraudulent insurance claims
*Assisting the Intelligence Analysts with progressing investigations and intelligence searches when necessary, answering phone calls, preparing outgoing correspondence, maintenance of internal databases
*Responding to incoming requests for information from external organisations, assisting the wider industry with the prevention and detection of fraud

Key Accountabilities
*Identifying key information from new files and manual entry of data onto various internal databases
*Decision making on what enquiries can be followed up and liaising with the Intelligence Analyst and internal file handler accordingly
*Making calls to insurers to obtain information relating to previous claims
*Compliance with service level agreements (SLAs) and internal policies and procedures
*Prioritising own workload and ability to maintain focus and commitment once sign off has been achieved
*Prepare responses to internal and external requests received based on the file information.
*Communicate in a professional manner to obtain information
*Chargeable time recording targets – the target will increase during the probation period in accordance with progression and competency in addition to team focussed targets
*Provide and maintain accurate MI Spreadsheets
Working Hours
35 hours per week


Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.


Primary location for this role is Parklands, Bolton Office. We are agile workers and currently attend the office at least 1 day a week.

Experience, Skills and Qualifications
Essential:
*Pass in English & Maths GCSE or equivalent
*IT literacy
*Good telephone manner
*Good communication skills
*Accuracy and attention to detail must be of a high standard, especially when dealing with repetitive type tasks
*Ability to prioritise and work on own initiative
*Ability to work under pressure, meet deadlines and organise workload
*Commitment to learning and understanding processes and building a level of experience within the role
Desirable:
*Previous experience of working in a target driven environment and/or time recording.

Benefits
*Davies Incentive Plan
*25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
*Simply Health Care Cash Plan
*WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
*Death In Service – after 1 years’ service
*Pension Contribution based 5% Employee / 3% Employer
*Employee Resource Groups
*Employee Volunteering Programme
*Cycle to Work Scheme*
*Tech Scheme*
*Season Ticket Loan*
*Gym Flex*
*Access to Online Discount Sites
*Discounted Gourmet Society Membership
*Discounted Tickets for Merlin Attractions nationwide
*Discounts at local retail outlets
*after successfully completing probation