An excellent opportunity has arisen for an ambitious and motivated Credit Controller to join a fast-paced and evolving organisation. This role is perfect for someone who is proactive, commercially minded, and keen to make a real impact. If you have experience in credit control and are looking for a position where your ideas and initiatives are valued, this could be the ideal next step in your career.
Day-to-day responsibilities:
*Resolve outstanding account queries directly with customers.
*Proactively chase overdue debt by phone and follow up with email, including issuing LBA’s when required.
*Reconcile customer accounts as requested.
*Send dunning letters, statements, and copy invoices.
*Manage incoming and outgoing post, including uploading documents to customer portals.
*Produce consolidated invoices on an ad hoc basis.
*Carry out credit checks on new and existing customers for managerial approval.
*Release orders on hold within internal systems (e.g., Oracle, Service Now) and monitor order queues daily.
*Investigate and clear unallocated payments, ensuring items are consistently managed and resolved.
*Process refunds and prepare legal documentation when necessary.
*Update outdated Direct Debit mandates.
*Provide absence cover for team members when required.
Required Skills & Qualifications:
*Exceptional attention to detail.
*Strong problem-solving ability.
*Confident with numbers and financial data.
*Highly organised, reliable, and able to manage time effectively.
*Collaborative team player who can work well with colleagues and customers.
*Ability to multitask and react quickly in a busy environment.
*Eagerness to learn and assist with tasks such as customer account reconciliation and manual billing.
*Minimum GCSE Mathematics grade 4–6 (or equivalent B–C).
*Previous experience in Credit Control, with a proactive and commercially aware mindset.
To apply for this Credit Controller position, please send your CV and a brief cover letter outlining your relevant experience and interest in the role.