Customer Service Administrator
Northampton
Up to £28,500 per annum
Monday – Friday


The world runs on logistics, you’ll help keep it moving.


Every day, millions of products travel across borders from the clothes people wear to the medical supplies hospitals rely on. My client help make that happen, managing millions of shipments every year across a global network.


But behind every shipment is a team of people making sure things run smoothly, solving problems, answering questions and being reactive with customers keeping them informed every step of the way.


That’s where you come in.


As a Customer Service Administrator, you’ll be at the heart of the operations. You’ll make sure shipments are processed accurately, business to business customers are kept up to date and everything flows exactly how it should.


Day to day you will:
*Manage import, export and UK shipments using internal systems
*Informing customers of progress or issues and resolving any issues quickly and professionally
*Produce reports and track key performance indicators to help the department keep improving
*Maintain accurate records of communication with each customer using internal systems
*Be a key link between customers and operations helping to deliver the reliable service the business is known for.


You don’t need to know everything about logistics, but you do need to care about doing a great job for customers and staying organised in a fast-paced environment.


ENB would love to hear from you if you:
*Have a strong track record of delivering excellent customer service
*Are confident handling multiple tasks and priorities at once
*Communicate clearly and professionally with both customers and colleagues
*Comfortable using Microsoft Office and learning new systems
*Have some understanding of customs or import/export processes (a bonus, not a must)


Ultimately, if you’re proactive, detail-focused and enjoy solving problems, you’ll fit right in.


Full training will be provided on systems and processes.