Join our in-house services team to support customers across network, server, and security technologies. You will manage engineering schedules, assist with project scoping, and provide occasional help desk support.
Responsibilities*Manage bookings for the engineering team (pre- and post-sales)
*Liaise with customers regarding schedules and confirmations
*Ensure return of signed scoping documents
*Book hotels and flights for engineers
*Support project managers with scoping requests and documentation
*Follow up on Risk Assessments and RAMS (Risk Assessment Method Statements)
*Deliver cabling test results to customers
*Manage equipment bookings, survey kits, and internal library
Help Desk Support (as required):
*Call triaging, ticket allocation, and prioritisation
*Monitor and update ticket statuses
*Check Pro Monitoring / Managed Firewall tickets
Requirements*Adaptable and able to thrive in a fast-paced environment
*Customer-focused with excellent interpersonal and communication skills
*Able to multi-task and work under pressure
*Attention to detail with a growth mindset
*Strong desire to learn and develop professionally
*Team player
*Full driving licence and car (required)
Salary
*Basic salary £26,000 to £30,000 depending on skills and experience