Sales and Operations Administrator
*Annual Salary: £28,000 - £30,000
*Location: North London
*Job Type: Full-time, Permanent
*Working Hours: 8am - 5pm, Office-Based
Join a leading training provider based in North London as a Sales and Operations Administrator. This role is crucial in supporting both sales and operations activities, ensuring the smooth daily operations and delivery of high-quality training courses across various disciplines.
Day-to-day of the role:
*Work closely with trainers and staff to ensure seamless information flow and cooperation across the company.
*Handle incoming calls with clients, log enquiries, and ensure comprehensive responses are provided, meeting client expectations.
*Maintain accurate records of sales and operational data in the company’s CRM and other management systems.
*Process new booking forms and update management systems accordingly.
*Serve as a point of contact for customer inquiries, directing them to the appropriate department or personnel.
*Assist in resolving customer issues or complaints to ensure a high level of customer satisfaction.
*Manage the scheduling and logistics of training sessions, coordinating with trainers, venues, and participants.
*Provide administrative support to trainers to facilitate smooth training processes.
*Communicate training schedules and details to participants and instructors.
*Handle rescheduling, cancellations, or rebooking of delegates to upcoming courses.
*Prepare rooms and courses and manage end-of-day tidy/clean for courses held at the training facilities.
*Issue certificates to course bookers where required and manage post-course applications and checks.
*Prepare and send out course paperwork to instructors.
Required Skills & Qualifications:
*Excellent communication and interpersonal skills.
*Ability to work efficiently in a fast-paced environment.
*Strong organisational skills and attention to detail.
*Proficiency in using CRM systems and managing data.
*Experience in handling customer inquiries and resolving issues.
*Ability to coordinate and manage multiple tasks simultaneously.
Benefits:
*Stable and permanent position with standard working hours.
*Opportunity to work in a dynamic and supportive environment.
*Professional growth and development opportunities.