Customer Operations Coordinator
other jobs Elevation Recruitment Group
Added before 1 Days
- England,Yorkshire and The Humber,West Yorkshire,Wakefield
- Full Time, Contract
- £28,000 - £30,000 per annum
Job Description:
Customer Operations Coordinator – 8 Month FTC
Ossett Based
£28000 - £30000 per annum
8 Month Fixed Term Contract - Until the end of November
Full-time (40 hours) or part-time considered
Elevation Recruitment are working with a growing business based in Wakefield who are looking for support with a Customer Operations Coordinator on a contract basis for around 8 months.
About the Role
This is a varied, hands-on role which is very busy. You’ll be responsible for maintaining customer records, supporting product performance checks, and coordinating engineer visits - ensuring everything runs smoothly and customers are well looked after.
You’ll be speaking regularly with customers, so patience, empathy, and clear communication are essential.
Key Responsibilities
*Contact customers to update and verify their details
*Monitor product performance via internal systems
*Identify and flag any issues or system glitches
*Arrange engineer visits where required (no cost to the customer)
*Manage and update Excel spreadsheets and internal databases
*Maintain both digital records and hard copy customer files
*Ensure ongoing audit compliance (e.g. chasing customer readings)
*Liaise with engineers and coordinate daily schedules
*Build knowledge of UK geography to support efficient planning
*Provide clear, friendly support - even when handling resistant customers
What We’re Looking For
*Confident and professional telephone manner
*Strong customer service skills, with patience and compassion
*Proactive approach
*Good level of IT literacy (Excel, Microsoft Teams, internal systems)
*Highly organised with strong attention to detail
*Comfortable managing multiple tasks and priorities
*Practical, common-sense approach with solid life experience
Working Hours & Environment
*Monday to Friday, 8:30am – 5:00pm (30-minute lunch)
*Office-based initially (5 days per week) for training and support
If you are available to start in this role ASAP please apply now.
Ossett Based
£28000 - £30000 per annum
8 Month Fixed Term Contract - Until the end of November
Full-time (40 hours) or part-time considered
Elevation Recruitment are working with a growing business based in Wakefield who are looking for support with a Customer Operations Coordinator on a contract basis for around 8 months.
About the Role
This is a varied, hands-on role which is very busy. You’ll be responsible for maintaining customer records, supporting product performance checks, and coordinating engineer visits - ensuring everything runs smoothly and customers are well looked after.
You’ll be speaking regularly with customers, so patience, empathy, and clear communication are essential.
Key Responsibilities
*Contact customers to update and verify their details
*Monitor product performance via internal systems
*Identify and flag any issues or system glitches
*Arrange engineer visits where required (no cost to the customer)
*Manage and update Excel spreadsheets and internal databases
*Maintain both digital records and hard copy customer files
*Ensure ongoing audit compliance (e.g. chasing customer readings)
*Liaise with engineers and coordinate daily schedules
*Build knowledge of UK geography to support efficient planning
*Provide clear, friendly support - even when handling resistant customers
What We’re Looking For
*Confident and professional telephone manner
*Strong customer service skills, with patience and compassion
*Proactive approach
*Good level of IT literacy (Excel, Microsoft Teams, internal systems)
*Highly organised with strong attention to detail
*Comfortable managing multiple tasks and priorities
*Practical, common-sense approach with solid life experience
Working Hours & Environment
*Monday to Friday, 8:30am – 5:00pm (30-minute lunch)
*Office-based initially (5 days per week) for training and support
If you are available to start in this role ASAP please apply now.
Job number 3558068
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Company Details:
Elevation Recruitment Group
As an integrated Group of multi-disciplined recruitment specialists, Elevation is deliberately dedicated to our clients in Yorkshire, Lincolnshire and...