We have been instructed on a PA Services Manager for Manchester. The hours are 9.30am-5.30pm and they are also offer hybrid working and it is a 12 month contract.
Job Description
Key Responsibilities Strategic & Operational Leadership
*Deliver firm-wide strategy and business plans through effective leadership of the PA Services function.
*Develop and implement commercial and operational plans to ensure a resilient, future-ready service.
*Ensure consistent, high-quality service delivery aligned to business and client expectations.
*Maintain a strong understanding of practice group priorities, anticipating challenges and proactively responding.
*Continuously innovate and improve PA service delivery models.
People Leadership & Talent Management
*Lead, motivate, coach, and develop a high-performing and cohesive PA team.
*Manage performance robustly in line with HR policies, addressing issues promptly and constructively.
*Oversee recruitment, induction and integration of new starters within the service.
*Own the annual review and feedback process, prioritising talent management, retention, and succession.
*Proactively manage team capacity and workload allocation.
Stakeholder Engagement & Client Service
*Build strong, trusted relationships with key stakeholders across the Firm.
*Promote effective collaboration, networking, and strong internal client relationships.
*Advocate correct utilisation of PA Services and constructively challenge non-compliance.
*Address operational issues swiftly using a solutions-focused, results-driven approach.
Change & Continuous Improvement
*Energetically lead and manage change initiatives within the PA function.
*Drive a culture of continuous improvement through regular team engagement and feedback.
*Own preparation and circulation of management information, performance data, and trend analysis.
Skills & Experience
*Proven experience managing a PA, secretarial, or administrative services function within a professional services environment.
*Strategic and commercially minded leader with the ability to translate strategy into practical delivery.
*Strong people management capability with a coaching-led leadership style.
*Highly resilient with the ability to influence, challenge, and lead change.
*Proactive, autonomous, and confident in driving priorities.
*Strong analytical skills and commitment to continuous improvement.
*Exceptional communication and interpersonal skills (written and verbal).
*Professional, objective, and trusted to handle confidential information.
Why Join Us?
*A high-profile leadership role with significant influence across the Firm.
*Opportunity to shape and modernise PA service delivery.
*Collaborative, people-focused culture with strong emphasis on development.
*Hybrid working model offering flexibility and balance.
Please let me know if you would be interested.