Service Desk Analyst
other jobs Avencia Consulting
Added before 12 hours
- England,Yorkshire and The Humber,West Yorkshire,Leeds
- Full Time, Permanent
- Salary negotiable
Job Description:
We’re hiring a Service Desk Analyst to join a growing IT team in a brand-new Leeds office.
You’ll provide 1st line IT support to users across a global business, handling issues via phone, chat, tickets and walk-ups. This role suits someone who enjoys problem-solving, delivering great customer service, and working in a fast-paced environment.
What you’ll do:
*Provide 1st line support across hardware, software and networks
*Log, manage and resolve tickets using a service management tool
*Escalate complex issues to specialist teams
*Deliver a positive end-user experience
What we’re looking for:
*Experience in IT Support / Service Desk (preferred)
*Strong communication and customer service skills
*Ability to multitask and adapt in a busy environment
*ITIL or other IT certifications are a plus
Details:
*Leeds-based
*Monday-Friday, flexible core hours
*Permanent role
You’ll provide 1st line IT support to users across a global business, handling issues via phone, chat, tickets and walk-ups. This role suits someone who enjoys problem-solving, delivering great customer service, and working in a fast-paced environment.
What you’ll do:
*Provide 1st line support across hardware, software and networks
*Log, manage and resolve tickets using a service management tool
*Escalate complex issues to specialist teams
*Deliver a positive end-user experience
What we’re looking for:
*Experience in IT Support / Service Desk (preferred)
*Strong communication and customer service skills
*Ability to multitask and adapt in a busy environment
*ITIL or other IT certifications are a plus
Details:
*Leeds-based
*Monday-Friday, flexible core hours
*Permanent role
Job number 3558439
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Company Details:
Avencia Consulting
Avencia is your talent outsourcing partner. We bring a fresh perspective to recruitment outsourcing, favouring simplicity over complexity, quality ove...